Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan Layanan Permohonan data dan Informasi KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2026
| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 34 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 3 | 3 | 32 |
| 5 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 34 |
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 7 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 33 |
| 8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 10 | 3 | 4 | 4 | 3 | 4 | 3 | 4 | 4 | 3 | 32 |
| 11 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 3 | 4 | 34 |
| 12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 13 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 14 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 15 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| Total | 55 |
58 |
60 |
57 |
59 |
59 |
60 |
57 |
57 |
522 |
| Rata-Rata Pertanyaan | 3.67 |
3.87 |
4.00 |
3.80 |
3.93 |
3.93 |
4.00 |
3.80 |
3.80 |
34.8 |
| Rata-Rata Unsur | 55 / 1 = 55.00 55.00 / 15 = 3.67 |
58 / 1 = 58.00 58.00 / 15 = 3.87 |
60 / 1 = 60.00 60.00 / 15 = 4.00 |
57 / 1 = 57.00 57.00 / 15 = 3.80 |
59 / 1 = 59.00 59.00 / 15 = 3.93 |
59 / 1 = 59.00 59.00 / 15 = 3.93 |
60 / 1 = 60.00 60.00 / 15 = 4.00 |
57 / 1 = 57.00 57.00 / 15 = 3.80 |
57 / 1 = 57.00 57.00 / 15 = 3.80 |
34.80 |
| Rata-Rata Tertimbang Unsur | 55.00 / 15 = 3.67 3.67 X (1/ 9) 3.67 X 0.11 = 0.41 |
58.00 / 15 = 3.87 3.87 X (1/ 9) 3.87 X 0.11 = 0.43 |
60.00 / 15 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
57.00 / 15 = 3.80 3.80 X (1/ 9) 3.80 X 0.11 = 0.42 |
59.00 / 15 = 3.93 3.93 X (1/ 9) 3.93 X 0.11 = 0.44 |
59.00 / 15 = 3.93 3.93 X (1/ 9) 3.93 X 0.11 = 0.44 |
60.00 / 15 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
57.00 / 15 = 3.80 3.80 X (1/ 9) 3.80 X 0.11 = 0.42 |
57.00 / 15 = 3.80 3.80 X (1/ 9) 3.80 X 0.11 = 0.42 |
3.87 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
55 |
3.67 |
0.41 |
2 |
Prosedur |
1 |
58 |
3.87 |
0.43 |
3 |
Waktu Pelayanan |
1 |
60 |
4.00 |
0.44 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
57 |
3.80 |
0.42 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
59 |
3.93 |
0.44 |
6 |
Kompetensi Pelaksana |
1 |
59 |
3.93 |
0.44 |
7 |
Perilaku Pelaksana |
1 |
60 |
4.00 |
0.44 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
57 |
3.80 |
0.42 |
9 |
Sarana Dan Prasarana |
1 |
57 |
3.80 |
0.42 |
| Indeks Survey Kepuasan Masyarakat | 3.87 ( Sangat Baik ) | ||||
| Konversi | 96.67 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan : Layanan Permohonan data dan Informasi KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2026 | ||
Nilai Survey Kepuasan Masyarakat |
Layanan Permohonan data dan Informasi |
|
96.67A (Sangat Baik) |
Responden | |
Jumlah Responden |
15 Orang |
|
Jenis Kelamin |
Laki - Laki : 10 Orang Perempuan : 5 Orang |
|
Pendidikan |
SD : 0 Orang |
|
SMP : 0 Orang |
||
SMA : 1 Orang |
||
DIII : 0 Orang |
||
SI : 13 Orang |
||
SII : 1 Orang |
||