Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan Layanan Permohonan Surat Keterangan Nomor Identitas/ID Nasional Masjid/Mushalla KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2026
| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 3 | 3 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 33 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 4 | 3 | 3 | 4 | 4 | 3 | 4 | 3 | 3 | 31 |
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 6 | 3 | 3 | 4 | 4 | 3 | 3 | 4 | 3 | 3 | 30 |
| 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| Total | 26 |
25 |
27 |
28 |
27 |
26 |
27 |
26 |
26 |
238 |
| Rata-Rata Pertanyaan | 3.71 |
3.57 |
3.86 |
4.00 |
3.86 |
3.71 |
3.86 |
3.71 |
3.71 |
33.99 |
| Rata-Rata Unsur | 26 / 1 = 26.00 26.00 / 7 = 3.71 |
25 / 1 = 25.00 25.00 / 7 = 3.57 |
27 / 1 = 27.00 27.00 / 7 = 3.86 |
28 / 1 = 28.00 28.00 / 7 = 4.00 |
27 / 1 = 27.00 27.00 / 7 = 3.86 |
26 / 1 = 26.00 26.00 / 7 = 3.71 |
27 / 1 = 27.00 27.00 / 7 = 3.86 |
26 / 1 = 26.00 26.00 / 7 = 3.71 |
26 / 1 = 26.00 26.00 / 7 = 3.71 |
34.00 |
| Rata-Rata Tertimbang Unsur | 26.00 / 7 = 3.71 3.71 X (1/ 9) 3.71 X 0.11 = 0.41 |
25.00 / 7 = 3.57 3.57 X (1/ 9) 3.57 X 0.11 = 0.40 |
27.00 / 7 = 3.86 3.86 X (1/ 9) 3.86 X 0.11 = 0.43 |
28.00 / 7 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
27.00 / 7 = 3.86 3.86 X (1/ 9) 3.86 X 0.11 = 0.43 |
26.00 / 7 = 3.71 3.71 X (1/ 9) 3.71 X 0.11 = 0.41 |
27.00 / 7 = 3.86 3.86 X (1/ 9) 3.86 X 0.11 = 0.43 |
26.00 / 7 = 3.71 3.71 X (1/ 9) 3.71 X 0.11 = 0.41 |
26.00 / 7 = 3.71 3.71 X (1/ 9) 3.71 X 0.11 = 0.41 |
3.78 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
26 |
3.71 |
0.41 |
2 |
Prosedur |
1 |
25 |
3.57 |
0.40 |
3 |
Waktu Pelayanan |
1 |
27 |
3.86 |
0.43 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
28 |
4.00 |
0.44 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
27 |
3.86 |
0.43 |
6 |
Kompetensi Pelaksana |
1 |
26 |
3.71 |
0.41 |
7 |
Perilaku Pelaksana |
1 |
27 |
3.86 |
0.43 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
26 |
3.71 |
0.41 |
9 |
Sarana Dan Prasarana |
1 |
26 |
3.71 |
0.41 |
| Indeks Survey Kepuasan Masyarakat | 3.78 ( Sangat Baik ) | ||||
| Konversi | 94.44 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan : Layanan Permohonan Surat Keterangan Nomor Identitas/ID Nasional Masjid/Mushalla KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2026 | ||
Nilai Survey Kepuasan Masyarakat |
Layanan Permohonan Surat Keterangan Nomor Identitas/ID Nasional Masjid/Mushalla |
|
94.44A (Sangat Baik) |
Responden | |
Jumlah Responden |
7 Orang |
|
Jenis Kelamin |
Laki - Laki : 6 Orang Perempuan : 1 Orang |
|
Pendidikan |
SD : 0 Orang |
|
SMP : 0 Orang |
||
SMA : 4 Orang |
||
DIII : 0 Orang |
||
SI : 3 Orang |
||
SII : 0 Orang |
||