Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan Layanan Permohonan Penerbitan Surat Keterangan Terdaftar (SKT) Majelis Taklim KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2025
| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 2 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 4 | 4 | 31 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| Total | 22 |
22 |
23 |
22 |
22 |
22 |
23 |
23 |
23 |
202 |
| Rata-Rata Pertanyaan | 3.67 |
3.67 |
3.83 |
3.67 |
3.67 |
3.67 |
3.83 |
3.83 |
3.83 |
33.67 |
| Rata-Rata Unsur | 22 / 1 = 22.00 22.00 / 6 = 3.67 |
22 / 1 = 22.00 22.00 / 6 = 3.67 |
23 / 1 = 23.00 23.00 / 6 = 3.83 |
22 / 1 = 22.00 22.00 / 6 = 3.67 |
22 / 1 = 22.00 22.00 / 6 = 3.67 |
22 / 1 = 22.00 22.00 / 6 = 3.67 |
23 / 1 = 23.00 23.00 / 6 = 3.83 |
23 / 1 = 23.00 23.00 / 6 = 3.83 |
23 / 1 = 23.00 23.00 / 6 = 3.83 |
33.67 |
| Rata-Rata Tertimbang Unsur | 22.00 / 6 = 3.67 3.67 X (1/ 9) 3.67 X 0.11 = 0.41 |
22.00 / 6 = 3.67 3.67 X (1/ 9) 3.67 X 0.11 = 0.41 |
23.00 / 6 = 3.83 3.83 X (1/ 9) 3.83 X 0.11 = 0.43 |
22.00 / 6 = 3.67 3.67 X (1/ 9) 3.67 X 0.11 = 0.41 |
22.00 / 6 = 3.67 3.67 X (1/ 9) 3.67 X 0.11 = 0.41 |
22.00 / 6 = 3.67 3.67 X (1/ 9) 3.67 X 0.11 = 0.41 |
23.00 / 6 = 3.83 3.83 X (1/ 9) 3.83 X 0.11 = 0.43 |
23.00 / 6 = 3.83 3.83 X (1/ 9) 3.83 X 0.11 = 0.43 |
23.00 / 6 = 3.83 3.83 X (1/ 9) 3.83 X 0.11 = 0.43 |
3.74 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
22 |
3.67 |
0.41 |
2 |
Prosedur |
1 |
22 |
3.67 |
0.41 |
3 |
Waktu Pelayanan |
1 |
23 |
3.83 |
0.43 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
22 |
3.67 |
0.41 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
22 |
3.67 |
0.41 |
6 |
Kompetensi Pelaksana |
1 |
22 |
3.67 |
0.41 |
7 |
Perilaku Pelaksana |
1 |
23 |
3.83 |
0.43 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
23 |
3.83 |
0.43 |
9 |
Sarana Dan Prasarana |
1 |
23 |
3.83 |
0.43 |
| Indeks Survey Kepuasan Masyarakat | 3.74 ( Sangat Baik ) | ||||
| Konversi | 93.52 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan : Layanan Permohonan Penerbitan Surat Keterangan Terdaftar (SKT) Majelis Taklim KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2025 | ||
Nilai Survey Kepuasan Masyarakat |
Layanan Permohonan Penerbitan Surat Keterangan Terdaftar (SKT) Majelis Taklim |
|
93.52A (Sangat Baik) |
Responden | |
Jumlah Responden |
6 Orang |
|
Jenis Kelamin |
Laki - Laki : 4 Orang Perempuan : 2 Orang |
|
Pendidikan |
SD : 0 Orang |
|
SMP : 2 Orang |
||
SMA : 4 Orang |
||
DIII : 0 Orang |
||
SI : 0 Orang |
||
SII : 0 Orang |
||