Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan Layanan Permohonan Pengesahan Surat Keterangan Ijazah Salah Tulis/Rusak/Hilang (Siswa Madrasah) KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2026
| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 2 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 33 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 4 | 3 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 33 |
| 5 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| Total | 17 |
18 |
19 |
19 |
20 |
20 |
20 |
20 |
19 |
172 |
| Rata-Rata Pertanyaan | 3.40 |
3.60 |
3.80 |
3.80 |
4.00 |
4.00 |
4.00 |
4.00 |
3.80 |
34.4 |
| Rata-Rata Unsur | 17 / 1 = 17.00 17.00 / 5 = 3.40 |
18 / 1 = 18.00 18.00 / 5 = 3.60 |
19 / 1 = 19.00 19.00 / 5 = 3.80 |
19 / 1 = 19.00 19.00 / 5 = 3.80 |
20 / 1 = 20.00 20.00 / 5 = 4.00 |
20 / 1 = 20.00 20.00 / 5 = 4.00 |
20 / 1 = 20.00 20.00 / 5 = 4.00 |
20 / 1 = 20.00 20.00 / 5 = 4.00 |
19 / 1 = 19.00 19.00 / 5 = 3.80 |
34.40 |
| Rata-Rata Tertimbang Unsur | 17.00 / 5 = 3.40 3.40 X (1/ 9) 3.40 X 0.11 = 0.38 |
18.00 / 5 = 3.60 3.60 X (1/ 9) 3.60 X 0.11 = 0.40 |
19.00 / 5 = 3.80 3.80 X (1/ 9) 3.80 X 0.11 = 0.42 |
19.00 / 5 = 3.80 3.80 X (1/ 9) 3.80 X 0.11 = 0.42 |
20.00 / 5 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
20.00 / 5 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
20.00 / 5 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
20.00 / 5 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
19.00 / 5 = 3.80 3.80 X (1/ 9) 3.80 X 0.11 = 0.42 |
3.82 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
17 |
3.40 |
0.38 |
2 |
Prosedur |
1 |
18 |
3.60 |
0.40 |
3 |
Waktu Pelayanan |
1 |
19 |
3.80 |
0.42 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
19 |
3.80 |
0.42 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
20 |
4.00 |
0.44 |
6 |
Kompetensi Pelaksana |
1 |
20 |
4.00 |
0.44 |
7 |
Perilaku Pelaksana |
1 |
20 |
4.00 |
0.44 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
20 |
4.00 |
0.44 |
9 |
Sarana Dan Prasarana |
1 |
19 |
3.80 |
0.42 |
| Indeks Survey Kepuasan Masyarakat | 3.82 ( Sangat Baik ) | ||||
| Konversi | 95.56 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan : Layanan Permohonan Pengesahan Surat Keterangan Ijazah Salah Tulis/Rusak/Hilang (Siswa Madrasah) KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2026 | ||
Nilai Survey Kepuasan Masyarakat |
Layanan Permohonan Pengesahan Surat Keterangan Ijazah Salah Tulis/Rusak/Hilang (Siswa Madrasah) |
|
95.56A (Sangat Baik) |
Responden | |
Jumlah Responden |
5 Orang |
|
Jenis Kelamin |
Laki - Laki : 3 Orang Perempuan : 2 Orang |
|
Pendidikan |
SD : 0 Orang |
|
SMP : 0 Orang |
||
SMA : 1 Orang |
||
DIII : 0 Orang |
||
SI : 4 Orang |
||
SII : 0 Orang |
||