Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan Layanan Permohonan Pengesahan Surat Keterangan Ijazah Salah Tulis/Rusak/Hilang (Siswa Madrasah) KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2025
| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 11 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 13 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 14 | 3 | 3 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 32 |
| Total | 55 |
55 |
56 |
55 |
55 |
56 |
56 |
56 |
56 |
500 |
| Rata-Rata Pertanyaan | 3.93 |
3.93 |
4.00 |
3.93 |
3.93 |
4.00 |
4.00 |
4.00 |
4.00 |
35.72 |
| Rata-Rata Unsur | 55 / 1 = 55.00 55.00 / 14 = 3.93 |
55 / 1 = 55.00 55.00 / 14 = 3.93 |
56 / 1 = 56.00 56.00 / 14 = 4.00 |
55 / 1 = 55.00 55.00 / 14 = 3.93 |
55 / 1 = 55.00 55.00 / 14 = 3.93 |
56 / 1 = 56.00 56.00 / 14 = 4.00 |
56 / 1 = 56.00 56.00 / 14 = 4.00 |
56 / 1 = 56.00 56.00 / 14 = 4.00 |
56 / 1 = 56.00 56.00 / 14 = 4.00 |
35.71 |
| Rata-Rata Tertimbang Unsur | 55.00 / 14 = 3.93 3.93 X (1/ 9) 3.93 X 0.11 = 0.44 |
55.00 / 14 = 3.93 3.93 X (1/ 9) 3.93 X 0.11 = 0.44 |
56.00 / 14 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
55.00 / 14 = 3.93 3.93 X (1/ 9) 3.93 X 0.11 = 0.44 |
55.00 / 14 = 3.93 3.93 X (1/ 9) 3.93 X 0.11 = 0.44 |
56.00 / 14 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
56.00 / 14 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
56.00 / 14 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
56.00 / 14 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
3.97 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
55 |
3.93 |
0.44 |
2 |
Prosedur |
1 |
55 |
3.93 |
0.44 |
3 |
Waktu Pelayanan |
1 |
56 |
4.00 |
0.44 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
55 |
3.93 |
0.44 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
55 |
3.93 |
0.44 |
6 |
Kompetensi Pelaksana |
1 |
56 |
4.00 |
0.44 |
7 |
Perilaku Pelaksana |
1 |
56 |
4.00 |
0.44 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
56 |
4.00 |
0.44 |
9 |
Sarana Dan Prasarana |
1 |
56 |
4.00 |
0.44 |
| Indeks Survey Kepuasan Masyarakat | 3.97 ( Sangat Baik ) | ||||
| Konversi | 99.21 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan : Layanan Permohonan Pengesahan Surat Keterangan Ijazah Salah Tulis/Rusak/Hilang (Siswa Madrasah) KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2025 | ||
Nilai Survey Kepuasan Masyarakat |
Layanan Permohonan Pengesahan Surat Keterangan Ijazah Salah Tulis/Rusak/Hilang (Siswa Madrasah) |
|
99.21A (Sangat Baik) |
Responden | |
Jumlah Responden |
14 Orang |
|
Jenis Kelamin |
Laki - Laki : 8 Orang Perempuan : 6 Orang |
|
Pendidikan |
SD : 2 Orang |
|
SMP : 1 Orang |
||
SMA : 6 Orang |
||
DIII : 0 Orang |
||
SI : 5 Orang |
||
SII : 0 Orang |
||