Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan Layanan Permohonan Rekomendasi Izin Operasional Madrasah KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2026
| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 4 | 3 | 4 | 4 | 3 | 4 | 4 | 3 | 3 | 32 |
| Total | 16 |
15 |
16 |
16 |
15 |
16 |
16 |
15 |
15 |
140 |
| Rata-Rata Pertanyaan | 4.00 |
3.75 |
4.00 |
4.00 |
3.75 |
4.00 |
4.00 |
3.75 |
3.75 |
35 |
| Rata-Rata Unsur | 16 / 1 = 16.00 16.00 / 4 = 4.00 |
15 / 1 = 15.00 15.00 / 4 = 3.75 |
16 / 1 = 16.00 16.00 / 4 = 4.00 |
16 / 1 = 16.00 16.00 / 4 = 4.00 |
15 / 1 = 15.00 15.00 / 4 = 3.75 |
16 / 1 = 16.00 16.00 / 4 = 4.00 |
16 / 1 = 16.00 16.00 / 4 = 4.00 |
15 / 1 = 15.00 15.00 / 4 = 3.75 |
15 / 1 = 15.00 15.00 / 4 = 3.75 |
35.00 |
| Rata-Rata Tertimbang Unsur | 16.00 / 4 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
15.00 / 4 = 3.75 3.75 X (1/ 9) 3.75 X 0.11 = 0.42 |
16.00 / 4 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
16.00 / 4 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
15.00 / 4 = 3.75 3.75 X (1/ 9) 3.75 X 0.11 = 0.42 |
16.00 / 4 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
16.00 / 4 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
15.00 / 4 = 3.75 3.75 X (1/ 9) 3.75 X 0.11 = 0.42 |
15.00 / 4 = 3.75 3.75 X (1/ 9) 3.75 X 0.11 = 0.42 |
3.89 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
16 |
4.00 |
0.44 |
2 |
Prosedur |
1 |
15 |
3.75 |
0.42 |
3 |
Waktu Pelayanan |
1 |
16 |
4.00 |
0.44 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
16 |
4.00 |
0.44 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
15 |
3.75 |
0.42 |
6 |
Kompetensi Pelaksana |
1 |
16 |
4.00 |
0.44 |
7 |
Perilaku Pelaksana |
1 |
16 |
4.00 |
0.44 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
15 |
3.75 |
0.42 |
9 |
Sarana Dan Prasarana |
1 |
15 |
3.75 |
0.42 |
| Indeks Survey Kepuasan Masyarakat | 3.89 ( Sangat Baik ) | ||||
| Konversi | 97.22 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan : Layanan Permohonan Rekomendasi Izin Operasional Madrasah KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2026 | ||
Nilai Survey Kepuasan Masyarakat |
Layanan Permohonan Rekomendasi Izin Operasional Madrasah |
|
97.22A (Sangat Baik) |
Responden | |
Jumlah Responden |
4 Orang |
|
Jenis Kelamin |
Laki - Laki : 1 Orang Perempuan : 3 Orang |
|
Pendidikan |
SD : 0 Orang |
|
SMP : 0 Orang |
||
SMA : 0 Orang |
||
DIII : 0 Orang |
||
SI : 3 Orang |
||
SII : 1 Orang |
||