Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan Layanan Permohonan Leger Gaji KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2026
| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 4 | 3 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 34 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 11 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| Total | 44 |
43 |
44 |
44 |
44 |
44 |
43 |
44 |
44 |
394 |
| Rata-Rata Pertanyaan | 4.00 |
3.91 |
4.00 |
4.00 |
4.00 |
4.00 |
3.91 |
4.00 |
4.00 |
35.82 |
| Rata-Rata Unsur | 44 / 1 = 44.00 44.00 / 11 = 4.00 |
43 / 1 = 43.00 43.00 / 11 = 3.91 |
44 / 1 = 44.00 44.00 / 11 = 4.00 |
44 / 1 = 44.00 44.00 / 11 = 4.00 |
44 / 1 = 44.00 44.00 / 11 = 4.00 |
44 / 1 = 44.00 44.00 / 11 = 4.00 |
43 / 1 = 43.00 43.00 / 11 = 3.91 |
44 / 1 = 44.00 44.00 / 11 = 4.00 |
44 / 1 = 44.00 44.00 / 11 = 4.00 |
35.82 |
| Rata-Rata Tertimbang Unsur | 44.00 / 11 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
43.00 / 11 = 3.91 3.91 X (1/ 9) 3.91 X 0.11 = 0.43 |
44.00 / 11 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
44.00 / 11 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
44.00 / 11 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
44.00 / 11 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
43.00 / 11 = 3.91 3.91 X (1/ 9) 3.91 X 0.11 = 0.43 |
44.00 / 11 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
44.00 / 11 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
3.98 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
44 |
4.00 |
0.44 |
2 |
Prosedur |
1 |
43 |
3.91 |
0.43 |
3 |
Waktu Pelayanan |
1 |
44 |
4.00 |
0.44 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
44 |
4.00 |
0.44 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
44 |
4.00 |
0.44 |
6 |
Kompetensi Pelaksana |
1 |
44 |
4.00 |
0.44 |
7 |
Perilaku Pelaksana |
1 |
43 |
3.91 |
0.43 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
44 |
4.00 |
0.44 |
9 |
Sarana Dan Prasarana |
1 |
44 |
4.00 |
0.44 |
| Indeks Survey Kepuasan Masyarakat | 3.98 ( Sangat Baik ) | ||||
| Konversi | 99.49 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan : Layanan Permohonan Leger Gaji KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2026 | ||
Nilai Survey Kepuasan Masyarakat |
Layanan Permohonan Leger Gaji |
|
99.49A (Sangat Baik) |
Responden | |
Jumlah Responden |
11 Orang |
|
Jenis Kelamin |
Laki - Laki : 6 Orang Perempuan : 5 Orang |
|
Pendidikan |
SD : 0 Orang |
|
SMP : 0 Orang |
||
SMA : 1 Orang |
||
DIII : 0 Orang |
||
SI : 10 Orang |
||
SII : 0 Orang |
||