Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan Layanan Permohonan Cuti ASN KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2026
| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 4 | 4 | 4 | 3 | 4 | 3 | 3 | 3 | 3 | 31 |
| 5 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 11 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 13 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| Total | 51 |
51 |
51 |
50 |
51 |
50 |
50 |
50 |
50 |
454 |
| Rata-Rata Pertanyaan | 3.92 |
3.92 |
3.92 |
3.85 |
3.92 |
3.85 |
3.85 |
3.85 |
3.85 |
34.93 |
| Rata-Rata Unsur | 51 / 1 = 51.00 51.00 / 13 = 3.92 |
51 / 1 = 51.00 51.00 / 13 = 3.92 |
51 / 1 = 51.00 51.00 / 13 = 3.92 |
50 / 1 = 50.00 50.00 / 13 = 3.85 |
51 / 1 = 51.00 51.00 / 13 = 3.92 |
50 / 1 = 50.00 50.00 / 13 = 3.85 |
50 / 1 = 50.00 50.00 / 13 = 3.85 |
50 / 1 = 50.00 50.00 / 13 = 3.85 |
50 / 1 = 50.00 50.00 / 13 = 3.85 |
34.92 |
| Rata-Rata Tertimbang Unsur | 51.00 / 13 = 3.92 3.92 X (1/ 9) 3.92 X 0.11 = 0.44 |
51.00 / 13 = 3.92 3.92 X (1/ 9) 3.92 X 0.11 = 0.44 |
51.00 / 13 = 3.92 3.92 X (1/ 9) 3.92 X 0.11 = 0.44 |
50.00 / 13 = 3.85 3.85 X (1/ 9) 3.85 X 0.11 = 0.43 |
51.00 / 13 = 3.92 3.92 X (1/ 9) 3.92 X 0.11 = 0.44 |
50.00 / 13 = 3.85 3.85 X (1/ 9) 3.85 X 0.11 = 0.43 |
50.00 / 13 = 3.85 3.85 X (1/ 9) 3.85 X 0.11 = 0.43 |
50.00 / 13 = 3.85 3.85 X (1/ 9) 3.85 X 0.11 = 0.43 |
50.00 / 13 = 3.85 3.85 X (1/ 9) 3.85 X 0.11 = 0.43 |
3.88 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
51 |
3.92 |
0.44 |
2 |
Prosedur |
1 |
51 |
3.92 |
0.44 |
3 |
Waktu Pelayanan |
1 |
51 |
3.92 |
0.44 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
50 |
3.85 |
0.43 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
51 |
3.92 |
0.44 |
6 |
Kompetensi Pelaksana |
1 |
50 |
3.85 |
0.43 |
7 |
Perilaku Pelaksana |
1 |
50 |
3.85 |
0.43 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
50 |
3.85 |
0.43 |
9 |
Sarana Dan Prasarana |
1 |
50 |
3.85 |
0.43 |
| Indeks Survey Kepuasan Masyarakat | 3.88 ( Sangat Baik ) | ||||
| Konversi | 97.01 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan : Layanan Permohonan Cuti ASN KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2026 | ||
Nilai Survey Kepuasan Masyarakat |
Layanan Permohonan Cuti ASN |
|
97.01A (Sangat Baik) |
Responden | |
Jumlah Responden |
13 Orang |
|
Jenis Kelamin |
Laki - Laki : 4 Orang Perempuan : 9 Orang |
|
Pendidikan |
SD : 1 Orang |
|
SMP : 0 Orang |
||
SMA : 0 Orang |
||
DIII : 0 Orang |
||
SI : 9 Orang |
||
SII : 3 Orang |
||