Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan Permohonan Rekomendasi Izin Kegiatan Keagamaan KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2025
| No Responden | Pertanyaan | Total | |||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | |||||||||||
| 1 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 34 | |||||||||
| 2 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 56 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| Total | 14 |
14 |
15 |
13 |
14 |
14 |
14 |
14 |
14 |
126 | |||||||||
| Rata-Rata Pertanyaan | 4.67 |
4.67 |
5.00 |
4.33 |
4.67 |
4.67 |
4.67 |
4.67 |
4.67 |
42.02 | |||||||||
| Rata-Rata Unsur | 14 / 1 = 14.00 14.00 / 3 = 4.67 |
14 / 1 = 14.00 14.00 / 3 = 4.67 |
15 / 1 = 15.00 15.00 / 3 = 5.00 |
13 / 1 = 13.00 13.00 / 3 = 4.33 |
14 / 1 = 14.00 14.00 / 3 = 4.67 |
14 / 1 = 14.00 14.00 / 3 = 4.67 |
14 / 1 = 14.00 14.00 / 3 = 4.67 |
14 / 1 = 14.00 14.00 / 3 = 4.67 |
14 / 1 = 14.00 14.00 / 3 = 4.67 |
42.00 | |||||||||
| Rata-Rata Tertimbang Unsur | 14.00 / 3 = 4.67 4.67 X (1/ 9) 4.67 X 0.11 = 0.52 |
14.00 / 3 = 4.67 4.67 X (1/ 9) 4.67 X 0.11 = 0.52 |
15.00 / 3 = 5.00 5.00 X (1/ 9) 5.00 X 0.11 = 0.56 |
13.00 / 3 = 4.33 4.33 X (1/ 9) 4.33 X 0.11 = 0.48 |
14.00 / 3 = 4.67 4.67 X (1/ 9) 4.67 X 0.11 = 0.52 |
14.00 / 3 = 4.67 4.67 X (1/ 9) 4.67 X 0.11 = 0.52 |
14.00 / 3 = 4.67 4.67 X (1/ 9) 4.67 X 0.11 = 0.52 |
14.00 / 3 = 4.67 4.67 X (1/ 9) 4.67 X 0.11 = 0.52 |
14.00 / 3 = 4.67 4.67 X (1/ 9) 4.67 X 0.11 = 0.52 |
4.67 | |||||||||
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
14 |
4.67 |
0.52 |
2 |
Prosedur |
1 |
14 |
4.67 |
0.52 |
3 |
Waktu Pelayanan |
1 |
15 |
5.00 |
0.56 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
13 |
4.33 |
0.48 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
14 |
4.67 |
0.52 |
6 |
Kompetensi Pelaksana |
1 |
14 |
4.67 |
0.52 |
7 |
Perilaku Pelaksana |
1 |
14 |
4.67 |
0.52 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
14 |
4.67 |
0.52 |
9 |
Sarana Dan Prasarana |
1 |
14 |
4.67 |
0.52 |
| Indeks Survey Kepuasan Masyarakat | 4.67 ( ) | ||||
| Konversi | 116.67 | ||||
| Mutu Pelayanan | |||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan : Permohonan Rekomendasi Izin Kegiatan Keagamaan KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2025 | ||
Nilai Survey Kepuasan Masyarakat |
Permohonan Rekomendasi Izin Kegiatan Keagamaan |
|
116.67 |
Responden | |
Jumlah Responden |
3 Orang |
|
Jenis Kelamin |
Laki - Laki : 1 Orang Perempuan : 2 Orang |
|
Pendidikan |
SD : 0 Orang |
|
SMP : 0 Orang |
||
SMA : 2 Orang |
||
DIII : 0 Orang |
||
SI : 1 Orang |
||
SII : 0 Orang |
||