Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan Layanan Permohonan Pelimpahan Porsi KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2025
| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 11 | 3 | 4 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 33 |
| 12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 13 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 14 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 15 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 34 |
| 16 | 4 | 4 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 34 |
| 17 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| Total | 66 |
68 |
68 |
68 |
66 |
66 |
68 |
68 |
67 |
605 |
| Rata-Rata Pertanyaan | 3.88 |
4.00 |
4.00 |
4.00 |
3.88 |
3.88 |
4.00 |
4.00 |
3.94 |
35.58 |
| Rata-Rata Unsur | 66 / 1 = 66.00 66.00 / 17 = 3.88 |
68 / 1 = 68.00 68.00 / 17 = 4.00 |
68 / 1 = 68.00 68.00 / 17 = 4.00 |
68 / 1 = 68.00 68.00 / 17 = 4.00 |
66 / 1 = 66.00 66.00 / 17 = 3.88 |
66 / 1 = 66.00 66.00 / 17 = 3.88 |
68 / 1 = 68.00 68.00 / 17 = 4.00 |
68 / 1 = 68.00 68.00 / 17 = 4.00 |
67 / 1 = 67.00 67.00 / 17 = 3.94 |
35.59 |
| Rata-Rata Tertimbang Unsur | 66.00 / 17 = 3.88 3.88 X (1/ 9) 3.88 X 0.11 = 0.43 |
68.00 / 17 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
68.00 / 17 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
68.00 / 17 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
66.00 / 17 = 3.88 3.88 X (1/ 9) 3.88 X 0.11 = 0.43 |
66.00 / 17 = 3.88 3.88 X (1/ 9) 3.88 X 0.11 = 0.43 |
68.00 / 17 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
68.00 / 17 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
67.00 / 17 = 3.94 3.94 X (1/ 9) 3.94 X 0.11 = 0.44 |
3.95 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
66 |
3.88 |
0.43 |
2 |
Prosedur |
1 |
68 |
4.00 |
0.44 |
3 |
Waktu Pelayanan |
1 |
68 |
4.00 |
0.44 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
68 |
4.00 |
0.44 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
66 |
3.88 |
0.43 |
6 |
Kompetensi Pelaksana |
1 |
66 |
3.88 |
0.43 |
7 |
Perilaku Pelaksana |
1 |
68 |
4.00 |
0.44 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
68 |
4.00 |
0.44 |
9 |
Sarana Dan Prasarana |
1 |
67 |
3.94 |
0.44 |
| Indeks Survey Kepuasan Masyarakat | 3.95 ( Sangat Baik ) | ||||
| Konversi | 98.86 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan : Layanan Permohonan Pelimpahan Porsi KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2025 | ||
Nilai Survey Kepuasan Masyarakat |
Layanan Permohonan Pelimpahan Porsi |
|
98.86A (Sangat Baik) |
Responden | |
Jumlah Responden |
17 Orang |
|
Jenis Kelamin |
Laki - Laki : 4 Orang Perempuan : 13 Orang |
|
Pendidikan |
SD : 0 Orang |
|
SMP : 1 Orang |
||
SMA : 2 Orang |
||
DIII : 0 Orang |
||
SI : 11 Orang |
||
SII : 3 Orang |
||