Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan Layanan Permohonan Pembatalan Haji KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2025
| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 5 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 |
| 6 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 |
| 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 8 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 34 |
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 10 | 4 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 34 |
| Total | 40 |
39 |
40 |
37 |
39 |
40 |
40 |
39 |
40 |
354 |
| Rata-Rata Pertanyaan | 4.00 |
3.90 |
4.00 |
3.70 |
3.90 |
4.00 |
4.00 |
3.90 |
4.00 |
35.4 |
| Rata-Rata Unsur | 40 / 1 = 40.00 40.00 / 10 = 4.00 |
39 / 1 = 39.00 39.00 / 10 = 3.90 |
40 / 1 = 40.00 40.00 / 10 = 4.00 |
37 / 1 = 37.00 37.00 / 10 = 3.70 |
39 / 1 = 39.00 39.00 / 10 = 3.90 |
40 / 1 = 40.00 40.00 / 10 = 4.00 |
40 / 1 = 40.00 40.00 / 10 = 4.00 |
39 / 1 = 39.00 39.00 / 10 = 3.90 |
40 / 1 = 40.00 40.00 / 10 = 4.00 |
35.40 |
| Rata-Rata Tertimbang Unsur | 40.00 / 10 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
39.00 / 10 = 3.90 3.90 X (1/ 9) 3.90 X 0.11 = 0.43 |
40.00 / 10 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
37.00 / 10 = 3.70 3.70 X (1/ 9) 3.70 X 0.11 = 0.41 |
39.00 / 10 = 3.90 3.90 X (1/ 9) 3.90 X 0.11 = 0.43 |
40.00 / 10 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
40.00 / 10 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
39.00 / 10 = 3.90 3.90 X (1/ 9) 3.90 X 0.11 = 0.43 |
40.00 / 10 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
3.93 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
40 |
4.00 |
0.44 |
2 |
Prosedur |
1 |
39 |
3.90 |
0.43 |
3 |
Waktu Pelayanan |
1 |
40 |
4.00 |
0.44 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
37 |
3.70 |
0.41 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
39 |
3.90 |
0.43 |
6 |
Kompetensi Pelaksana |
1 |
40 |
4.00 |
0.44 |
7 |
Perilaku Pelaksana |
1 |
40 |
4.00 |
0.44 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
39 |
3.90 |
0.43 |
9 |
Sarana Dan Prasarana |
1 |
40 |
4.00 |
0.44 |
| Indeks Survey Kepuasan Masyarakat | 3.93 ( Sangat Baik ) | ||||
| Konversi | 98.33 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan : Layanan Permohonan Pembatalan Haji KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2025 | ||
Nilai Survey Kepuasan Masyarakat |
Layanan Permohonan Pembatalan Haji |
|
98.33A (Sangat Baik) |
Responden | |
Jumlah Responden |
10 Orang |
|
Jenis Kelamin |
Laki - Laki : 3 Orang Perempuan : 7 Orang |
|
Pendidikan |
SD : 1 Orang |
|
SMP : 0 Orang |
||
SMA : 5 Orang |
||
DIII : 0 Orang |
||
SI : 4 Orang |
||
SII : 0 Orang |
||