Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan Layanan Permohonan Pembatalan Haji KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2025
| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 5 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 |
| 6 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 |
| 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 8 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 34 |
| Total | 32 |
32 |
32 |
30 |
31 |
32 |
32 |
31 |
32 |
284 |
| Rata-Rata Pertanyaan | 4.00 |
4.00 |
4.00 |
3.75 |
3.88 |
4.00 |
4.00 |
3.88 |
4.00 |
35.51 |
| Rata-Rata Unsur | 32 / 1 = 32.00 32.00 / 8 = 4.00 |
32 / 1 = 32.00 32.00 / 8 = 4.00 |
32 / 1 = 32.00 32.00 / 8 = 4.00 |
30 / 1 = 30.00 30.00 / 8 = 3.75 |
31 / 1 = 31.00 31.00 / 8 = 3.88 |
32 / 1 = 32.00 32.00 / 8 = 4.00 |
32 / 1 = 32.00 32.00 / 8 = 4.00 |
31 / 1 = 31.00 31.00 / 8 = 3.88 |
32 / 1 = 32.00 32.00 / 8 = 4.00 |
35.50 |
| Rata-Rata Tertimbang Unsur | 32.00 / 8 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
32.00 / 8 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
32.00 / 8 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
30.00 / 8 = 3.75 3.75 X (1/ 9) 3.75 X 0.11 = 0.42 |
31.00 / 8 = 3.88 3.88 X (1/ 9) 3.88 X 0.11 = 0.43 |
32.00 / 8 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
32.00 / 8 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
31.00 / 8 = 3.88 3.88 X (1/ 9) 3.88 X 0.11 = 0.43 |
32.00 / 8 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
3.94 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
32 |
4.00 |
0.44 |
2 |
Prosedur |
1 |
32 |
4.00 |
0.44 |
3 |
Waktu Pelayanan |
1 |
32 |
4.00 |
0.44 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
30 |
3.75 |
0.42 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
31 |
3.88 |
0.43 |
6 |
Kompetensi Pelaksana |
1 |
32 |
4.00 |
0.44 |
7 |
Perilaku Pelaksana |
1 |
32 |
4.00 |
0.44 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
31 |
3.88 |
0.43 |
9 |
Sarana Dan Prasarana |
1 |
32 |
4.00 |
0.44 |
| Indeks Survey Kepuasan Masyarakat | 3.94 ( Sangat Baik ) | ||||
| Konversi | 98.61 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan : Layanan Permohonan Pembatalan Haji KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2025 | ||
Nilai Survey Kepuasan Masyarakat |
Layanan Permohonan Pembatalan Haji |
|
98.61A (Sangat Baik) |
Responden | |
Jumlah Responden |
8 Orang |
|
Jenis Kelamin |
Laki - Laki : 3 Orang Perempuan : 5 Orang |
|
Pendidikan |
SD : 1 Orang |
|
SMP : 0 Orang |
||
SMA : 3 Orang |
||
DIII : 0 Orang |
||
SI : 4 Orang |
||
SII : 0 Orang |
||