Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan Layanan Permohonan Izin Operasional LPQ KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2024
| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 3 | 4 | 3 | 4 | 1 | 4 | 4 | 4 | 3 | 3 | 30 |
| 4 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 3 | 3 | 32 |
| Total | 14 |
14 |
15 |
11 |
15 |
15 |
15 |
13 |
13 |
125 |
| Rata-Rata Pertanyaan | 3.50 |
3.50 |
3.75 |
2.75 |
3.75 |
3.75 |
3.75 |
3.25 |
3.25 |
31.25 |
| Rata-Rata Unsur | 14 / 1 = 14.00 14.00 / 4 = 3.50 |
14 / 1 = 14.00 14.00 / 4 = 3.50 |
15 / 1 = 15.00 15.00 / 4 = 3.75 |
11 / 1 = 11.00 11.00 / 4 = 2.75 |
15 / 1 = 15.00 15.00 / 4 = 3.75 |
15 / 1 = 15.00 15.00 / 4 = 3.75 |
15 / 1 = 15.00 15.00 / 4 = 3.75 |
13 / 1 = 13.00 13.00 / 4 = 3.25 |
13 / 1 = 13.00 13.00 / 4 = 3.25 |
31.25 |
| Rata-Rata Tertimbang Unsur | 14.00 / 4 = 3.50 3.50 X (1/ 9) 3.50 X 0.11 = 0.39 |
14.00 / 4 = 3.50 3.50 X (1/ 9) 3.50 X 0.11 = 0.39 |
15.00 / 4 = 3.75 3.75 X (1/ 9) 3.75 X 0.11 = 0.42 |
11.00 / 4 = 2.75 2.75 X (1/ 9) 2.75 X 0.11 = 0.31 |
15.00 / 4 = 3.75 3.75 X (1/ 9) 3.75 X 0.11 = 0.42 |
15.00 / 4 = 3.75 3.75 X (1/ 9) 3.75 X 0.11 = 0.42 |
15.00 / 4 = 3.75 3.75 X (1/ 9) 3.75 X 0.11 = 0.42 |
13.00 / 4 = 3.25 3.25 X (1/ 9) 3.25 X 0.11 = 0.36 |
13.00 / 4 = 3.25 3.25 X (1/ 9) 3.25 X 0.11 = 0.36 |
3.47 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
14 |
3.50 |
0.39 |
2 |
Prosedur |
1 |
14 |
3.50 |
0.39 |
3 |
Waktu Pelayanan |
1 |
15 |
3.75 |
0.42 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
11 |
2.75 |
0.31 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
15 |
3.75 |
0.42 |
6 |
Kompetensi Pelaksana |
1 |
15 |
3.75 |
0.42 |
7 |
Perilaku Pelaksana |
1 |
15 |
3.75 |
0.42 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
13 |
3.25 |
0.36 |
9 |
Sarana Dan Prasarana |
1 |
13 |
3.25 |
0.36 |
| Indeks Survey Kepuasan Masyarakat | 3.47 ( Baik ) | ||||
| Konversi | 86.81 | ||||
| Mutu Pelayanan | B (Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan : Layanan Permohonan Izin Operasional LPQ KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2024 | ||
Nilai Survey Kepuasan Masyarakat |
Layanan Permohonan Izin Operasional LPQ |
|
86.81B (Baik) |
Responden | |
Jumlah Responden |
4 Orang |
|
Jenis Kelamin |
Laki - Laki : 3 Orang Perempuan : 1 Orang |
|
Pendidikan |
SD : 0 Orang |
|
SMP : 0 Orang |
||
SMA : 0 Orang |
||
DIII : 0 Orang |
||
SI : 4 Orang |
||
SII : 0 Orang |
||
Hak cipta © 2024 Kantor Kementerian Agama Kabupaten Bantul Inc.
Seluruh hak cipta dilindungi undang-undang.
SKM dan IPK Version Pro 2.0