Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : Layanan Permohonan data dan Informasi

KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA

Tahun 2026

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 3 4 4 3 4 4 4 4 4 34
2 4 4 4 4 4 4 4 4 4 36
3 4 4 4 4 4 4 4 4 4 36
4 3 3 4 4 4 4 4 3 3 32
5 4 4 4 4 3 4 4 3 4 34
6 4 4 4 4 4 4 4 4 4 36
7 3 3 4 4 4 4 4 4 3 33
8 4 4 4 4 4 4 4 4 4 36
9 4 4 4 4 4 4 4 4 4 36
10 3 4 4 3 4 3 4 4 3 32
11 4 4 4 3 4 4 4 3 4 34
12 4 4 4 4 4 4 4 4 4 36
13 4 4 4 4 4 4 4 4 4 36
14 3 4 4 4 4 4 4 4 4 35
15 4 4 4 4 4 4 4 4 4 36
Total
55
58
60
57
59
59
60
57
57
 522
Rata-Rata Pertanyaan
3.67
3.87
4.00
3.80
3.93
3.93
4.00
3.80
3.80
 34.8
Rata-Rata Unsur
55 / 1 = 55.00
55.00 / 15 = 3.67
58 / 1 = 58.00
58.00 / 15 = 3.87
60 / 1 = 60.00
60.00 / 15 = 4.00
57 / 1 = 57.00
57.00 / 15 = 3.80
59 / 1 = 59.00
59.00 / 15 = 3.93
59 / 1 = 59.00
59.00 / 15 = 3.93
60 / 1 = 60.00
60.00 / 15 = 4.00
57 / 1 = 57.00
57.00 / 15 = 3.80
57 / 1 = 57.00
57.00 / 15 = 3.80
34.80
Rata-Rata Tertimbang Unsur
55.00 / 15 = 3.67
3.67 X (1/ 9)
3.67 X 0.11 = 0.41
58.00 / 15 = 3.87
3.87 X (1/ 9)
3.87 X 0.11 = 0.43
60.00 / 15 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
57.00 / 15 = 3.80
3.80 X (1/ 9)
3.80 X 0.11 = 0.42
59.00 / 15 = 3.93
3.93 X (1/ 9)
3.93 X 0.11 = 0.44
59.00 / 15 = 3.93
3.93 X (1/ 9)
3.93 X 0.11 = 0.44
60.00 / 15 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
57.00 / 15 = 3.80
3.80 X (1/ 9)
3.80 X 0.11 = 0.42
57.00 / 15 = 3.80
3.80 X (1/ 9)
3.80 X 0.11 = 0.42
3.87
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
55
3.67
0.41
2
Prosedur
1
58
3.87
0.43
3
Waktu Pelayanan
1
60
4.00
0.44
4
Kesesuaian Biaya Pelayanan
1
57
3.80
0.42
5
Produk Spesifikasi Jenis Pelayanan
1
59
3.93
0.44
6
Kompetensi Pelaksana
1
59
3.93
0.44
7
Perilaku Pelaksana
1
60
4.00
0.44
8
Penanganan Pengaduan, Saran dan Masukan
1
57
3.80
0.42
9
Sarana Dan Prasarana
1
57
3.80
0.42
Indeks Survey Kepuasan Masyarakat 3.87 ( Sangat Baik )
Konversi 96.67
Mutu Pelayanan A (Sangat Baik)