Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : Layanan Ajuan Simpatika

KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA

Tahun 2026 - Triwulan Ke 2

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 3 4 4 3 3 4 4 3 3 31
2 4 4 4 4 4 4 4 4 4 36
3 4 4 4 4 4 4 4 4 4 36
4 3 3 3 3 3 3 3 3 3 27
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 4 4 3 1 4 4 4 4 4 32
8 4 4 4 4 4 4 4 4 4 36
9 4 4 4 4 4 4 4 4 4 36
Total
34
35
34
31
34
35
35
34
34
 306
Rata-Rata Pertanyaan
3.78
3.89
3.78
3.44
3.78
3.89
3.89
3.78
3.78
 34.01
Rata-Rata Unsur
34 / 1 = 34.00
34.00 / 9 = 3.78
35 / 1 = 35.00
35.00 / 9 = 3.89
34 / 1 = 34.00
34.00 / 9 = 3.78
31 / 1 = 31.00
31.00 / 9 = 3.44
34 / 1 = 34.00
34.00 / 9 = 3.78
35 / 1 = 35.00
35.00 / 9 = 3.89
35 / 1 = 35.00
35.00 / 9 = 3.89
34 / 1 = 34.00
34.00 / 9 = 3.78
34 / 1 = 34.00
34.00 / 9 = 3.78
34.00
Rata-Rata Tertimbang Unsur
34.00 / 9 = 3.78
3.78 X (1/9)
3.78 X 0.111 = 0.42
35.00 / 9 = 3.89
3.89 X (1/9)
3.89 X 0.111 = 0.43
34.00 / 9 = 3.78
3.78 X (1/9)
3.78 X 0.111 = 0.42
31.00 / 9 = 3.44
3.44 X (1/9)
3.44 X 0.111 = 0.38
34.00 / 9 = 3.78
3.78 X (1/9)
3.78 X 0.111 = 0.42
35.00 / 9 = 3.89
3.89 X (1/9)
3.89 X 0.111 = 0.43
35.00 / 9 = 3.89
3.89 X (1/9)
3.89 X 0.111 = 0.43
34.00 / 9 = 3.78
3.78 X (1/9)
3.78 X 0.111 = 0.42
34.00 / 9 = 3.78
3.78 X (1/9)
3.78 X 0.111 = 0.42
3.78
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
34
3.78
0.42
2
Prosedur
1
35
3.89
0.43
3
Waktu Pelayanan
1
34
3.78
0.42
4
Kesesuaian Biaya Pelayanan
1
31
3.44
0.38
5
Produk Spesifikasi Jenis Pelayanan
1
34
3.78
0.42
6
Kompetensi Pelaksana
1
35
3.89
0.43
7
Perilaku Pelaksana
1
35
3.89
0.43
8
Penanganan Pengaduan, Saran dan Masukan
1
34
3.78
0.42
9
Sarana Dan Prasarana
1
34
3.78
0.42
Indeks Survey Kepuasan Masyarakat 3.78 ( Sangat Baik )
Konversi 94.44
Mutu Pelayanan A (Sangat Baik)