Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : Layanan Permohonan Legalisasi dokumen Kementerian Agama

KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA

Tahun 2026 - Triwulan Ke 2

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 4 4 4 4 4 36
3 4 4 4 4 4 4 4 4 4 36
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 4 4 4 4 4 4 36
8 4 4 4 4 4 4 4 4 4 36
9 4 4 4 4 4 4 4 4 4 36
10 4 4 4 4 4 4 4 4 4 36
11 4 4 4 3 4 4 4 4 4 35
12 4 4 4 4 4 4 4 4 4 36
13 4 4 4 4 4 4 4 3 4 35
14 4 4 4 4 4 4 4 4 4 36
15 4 4 4 4 4 4 4 4 4 36
16 4 4 4 4 4 4 4 4 4 36
17 4 4 4 4 4 4 4 4 4 36
18 3 3 3 3 3 3 3 3 3 27
19 4 4 4 4 4 4 4 4 4 36
20 4 4 4 4 4 4 4 4 4 36
21 4 4 4 4 4 4 4 4 4 36
22 4 4 4 4 4 4 4 4 4 36
23 4 4 4 4 4 4 4 4 4 36
24 4 4 4 4 4 4 4 4 4 36
25 4 4 4 4 4 4 4 4 4 36
26 4 4 3 4 4 4 4 4 4 35
27 4 4 4 4 4 4 4 4 4 36
28 3 3 3 3 3 3 3 3 3 27
Total
110
110
109
109
110
110
110
109
110
 987
Rata-Rata Pertanyaan
3.93
3.93
3.89
3.89
3.93
3.93
3.93
3.89
3.93
 35.25
Rata-Rata Unsur
110 / 1 = 110.00
110.00 / 28 = 3.93
110 / 1 = 110.00
110.00 / 28 = 3.93
109 / 1 = 109.00
109.00 / 28 = 3.89
109 / 1 = 109.00
109.00 / 28 = 3.89
110 / 1 = 110.00
110.00 / 28 = 3.93
110 / 1 = 110.00
110.00 / 28 = 3.93
110 / 1 = 110.00
110.00 / 28 = 3.93
109 / 1 = 109.00
109.00 / 28 = 3.89
110 / 1 = 110.00
110.00 / 28 = 3.93
35.25
Rata-Rata Tertimbang Unsur
110.00 / 28 = 3.93
3.93 X (1/9)
3.93 X 0.111 = 0.44
110.00 / 28 = 3.93
3.93 X (1/9)
3.93 X 0.111 = 0.44
109.00 / 28 = 3.89
3.89 X (1/9)
3.89 X 0.111 = 0.43
109.00 / 28 = 3.89
3.89 X (1/9)
3.89 X 0.111 = 0.43
110.00 / 28 = 3.93
3.93 X (1/9)
3.93 X 0.111 = 0.44
110.00 / 28 = 3.93
3.93 X (1/9)
3.93 X 0.111 = 0.44
110.00 / 28 = 3.93
3.93 X (1/9)
3.93 X 0.111 = 0.44
109.00 / 28 = 3.89
3.89 X (1/9)
3.89 X 0.111 = 0.43
110.00 / 28 = 3.93
3.93 X (1/9)
3.93 X 0.111 = 0.44
3.92
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
110
3.93
0.44
2
Prosedur
1
110
3.93
0.44
3
Waktu Pelayanan
1
109
3.89
0.43
4
Kesesuaian Biaya Pelayanan
1
109
3.89
0.43
5
Produk Spesifikasi Jenis Pelayanan
1
110
3.93
0.44
6
Kompetensi Pelaksana
1
110
3.93
0.44
7
Perilaku Pelaksana
1
110
3.93
0.44
8
Penanganan Pengaduan, Saran dan Masukan
1
109
3.89
0.43
9
Sarana Dan Prasarana
1
110
3.93
0.44
Indeks Survey Kepuasan Masyarakat 3.92 ( Sangat Baik )
Konversi 97.92
Mutu Pelayanan A (Sangat Baik)