Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : Layanan Permohonan Legalisasi dokumen Kementerian Agama

KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA

Tahun 2026 - Triwulan Ke 1

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 4 4 4 4 4 36
3 4 3 4 4 4 4 4 4 4 35
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 3 4 4 4 35
7 3 4 4 3 3 4 4 4 3 32
8 4 4 4 4 4 4 4 4 4 36
9 4 4 4 4 4 4 4 4 4 36
10 4 4 4 4 4 4 4 4 4 36
Total
39
39
40
39
39
39
40
40
39
 354
Rata-Rata Pertanyaan
3.90
3.90
4.00
3.90
3.90
3.90
4.00
4.00
3.90
 35.4
Rata-Rata Unsur
39 / 1 = 39.00
39.00 / 10 = 3.90
39 / 1 = 39.00
39.00 / 10 = 3.90
40 / 1 = 40.00
40.00 / 10 = 4.00
39 / 1 = 39.00
39.00 / 10 = 3.90
39 / 1 = 39.00
39.00 / 10 = 3.90
39 / 1 = 39.00
39.00 / 10 = 3.90
40 / 1 = 40.00
40.00 / 10 = 4.00
40 / 1 = 40.00
40.00 / 10 = 4.00
39 / 1 = 39.00
39.00 / 10 = 3.90
35.40
Rata-Rata Tertimbang Unsur
39.00 / 10 = 3.90
3.90 X (1/9)
3.90 X 0.111 = 0.43
39.00 / 10 = 3.90
3.90 X (1/9)
3.90 X 0.111 = 0.43
40.00 / 10 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
39.00 / 10 = 3.90
3.90 X (1/9)
3.90 X 0.111 = 0.43
39.00 / 10 = 3.90
3.90 X (1/9)
3.90 X 0.111 = 0.43
39.00 / 10 = 3.90
3.90 X (1/9)
3.90 X 0.111 = 0.43
40.00 / 10 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
40.00 / 10 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
39.00 / 10 = 3.90
3.90 X (1/9)
3.90 X 0.111 = 0.43
3.93
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
39
3.90
0.43
2
Prosedur
1
39
3.90
0.43
3
Waktu Pelayanan
1
40
4.00
0.44
4
Kesesuaian Biaya Pelayanan
1
39
3.90
0.43
5
Produk Spesifikasi Jenis Pelayanan
1
39
3.90
0.43
6
Kompetensi Pelaksana
1
39
3.90
0.43
7
Perilaku Pelaksana
1
40
4.00
0.44
8
Penanganan Pengaduan, Saran dan Masukan
1
40
4.00
0.44
9
Sarana Dan Prasarana
1
39
3.90
0.43
Indeks Survey Kepuasan Masyarakat 3.93 ( Sangat Baik )
Konversi 98.33
Mutu Pelayanan A (Sangat Baik)