Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : Layanan Permohonan Pelimpahan Porsi

KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA

Tahun 2025

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 4 4 4 4 4 36
3 4 4 4 4 4 4 4 4 4 36
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 4 4 4 4 4 4 36
8 4 4 4 4 4 4 4 4 4 36
9 4 4 4 4 4 4 4 4 4 36
10 4 4 4 4 4 4 4 4 4 36
11 3 4 4 4 3 3 4 4 4 33
Total
43
44
44
44
43
43
44
44
44
 393
Rata-Rata Pertanyaan
3.91
4.00
4.00
4.00
3.91
3.91
4.00
4.00
4.00
 35.73
Rata-Rata Unsur
43 / 1 = 43.00
43.00 / 11 = 3.91
44 / 1 = 44.00
44.00 / 11 = 4.00
44 / 1 = 44.00
44.00 / 11 = 4.00
44 / 1 = 44.00
44.00 / 11 = 4.00
43 / 1 = 43.00
43.00 / 11 = 3.91
43 / 1 = 43.00
43.00 / 11 = 3.91
44 / 1 = 44.00
44.00 / 11 = 4.00
44 / 1 = 44.00
44.00 / 11 = 4.00
44 / 1 = 44.00
44.00 / 11 = 4.00
35.73
Rata-Rata Tertimbang Unsur
43.00 / 11 = 3.91
3.91 X (1/ 9)
3.91 X 0.11 = 0.43
44.00 / 11 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
44.00 / 11 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
44.00 / 11 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
43.00 / 11 = 3.91
3.91 X (1/ 9)
3.91 X 0.11 = 0.43
43.00 / 11 = 3.91
3.91 X (1/ 9)
3.91 X 0.11 = 0.43
44.00 / 11 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
44.00 / 11 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
44.00 / 11 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
3.97
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
43
3.91
0.43
2
Prosedur
1
44
4.00
0.44
3
Waktu Pelayanan
1
44
4.00
0.44
4
Kesesuaian Biaya Pelayanan
1
44
4.00
0.44
5
Produk Spesifikasi Jenis Pelayanan
1
43
3.91
0.43
6
Kompetensi Pelaksana
1
43
3.91
0.43
7
Perilaku Pelaksana
1
44
4.00
0.44
8
Penanganan Pengaduan, Saran dan Masukan
1
44
4.00
0.44
9
Sarana Dan Prasarana
1
44
4.00
0.44
Indeks Survey Kepuasan Masyarakat 3.97 ( Sangat Baik )
Konversi 99.24
Mutu Pelayanan A (Sangat Baik)