Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : Layanan SIAGA

KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA

Tahun 2025

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 3 3 4 4 4 3 4 33
3 4 4 4 4 4 4 4 3 4 35
4 3 3 3 3 3 3 3 3 3 27
5 4 4 4 4 4 4 4 4 4 36
6 4 3 3 3 4 4 4 4 3 32
7 4 4 4 4 4 4 4 4 4 36
8 4 4 4 4 4 4 4 4 4 36
9 4 4 4 4 4 4 4 4 4 36
Total
35
34
33
33
35
35
35
33
34
 307
Rata-Rata Pertanyaan
3.89
3.78
3.67
3.67
3.89
3.89
3.89
3.67
3.78
 34.13
Rata-Rata Unsur
35 / 1 = 35.00
35.00 / 9 = 3.89
34 / 1 = 34.00
34.00 / 9 = 3.78
33 / 1 = 33.00
33.00 / 9 = 3.67
33 / 1 = 33.00
33.00 / 9 = 3.67
35 / 1 = 35.00
35.00 / 9 = 3.89
35 / 1 = 35.00
35.00 / 9 = 3.89
35 / 1 = 35.00
35.00 / 9 = 3.89
33 / 1 = 33.00
33.00 / 9 = 3.67
34 / 1 = 34.00
34.00 / 9 = 3.78
34.11
Rata-Rata Tertimbang Unsur
35.00 / 9 = 3.89
3.89 X (1/ 9)
3.89 X 0.11 = 0.43
34.00 / 9 = 3.78
3.78 X (1/ 9)
3.78 X 0.11 = 0.42
33.00 / 9 = 3.67
3.67 X (1/ 9)
3.67 X 0.11 = 0.41
33.00 / 9 = 3.67
3.67 X (1/ 9)
3.67 X 0.11 = 0.41
35.00 / 9 = 3.89
3.89 X (1/ 9)
3.89 X 0.11 = 0.43
35.00 / 9 = 3.89
3.89 X (1/ 9)
3.89 X 0.11 = 0.43
35.00 / 9 = 3.89
3.89 X (1/ 9)
3.89 X 0.11 = 0.43
33.00 / 9 = 3.67
3.67 X (1/ 9)
3.67 X 0.11 = 0.41
34.00 / 9 = 3.78
3.78 X (1/ 9)
3.78 X 0.11 = 0.42
3.79
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
35
3.89
0.43
2
Prosedur
1
34
3.78
0.42
3
Waktu Pelayanan
1
33
3.67
0.41
4
Kesesuaian Biaya Pelayanan
1
33
3.67
0.41
5
Produk Spesifikasi Jenis Pelayanan
1
35
3.89
0.43
6
Kompetensi Pelaksana
1
35
3.89
0.43
7
Perilaku Pelaksana
1
35
3.89
0.43
8
Penanganan Pengaduan, Saran dan Masukan
1
33
3.67
0.41
9
Sarana Dan Prasarana
1
34
3.78
0.42
Indeks Survey Kepuasan Masyarakat 3.79 ( Sangat Baik )
Konversi 94.75
Mutu Pelayanan A (Sangat Baik)