Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : Layanan Permohonan Pengesahan Surat Keterangan Ijazah Salah Tulis/Rusak/Hilang (Siswa Madrasah)

KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA

Tahun 2026

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 3 4 4 4 4 4 4 4 4 35
2 3 3 4 4 4 4 4 4 3 33
3 4 4 4 4 4 4 4 4 4 36
4 4 3 3 3 4 4 4 4 4 33
5 3 4 4 4 4 4 4 4 4 35
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 4 4 4 4 4 4 36
8 3 4 4 4 4 4 4 4 4 35
9 4 4 4 3 4 4 4 4 4 35
10 4 4 4 4 4 4 4 4 4 36
Total
36
38
39
38
40
40
40
40
39
 350
Rata-Rata Pertanyaan
3.60
3.80
3.90
3.80
4.00
4.00
4.00
4.00
3.90
 35
Rata-Rata Unsur
36 / 1 = 36.00
36.00 / 10 = 3.60
38 / 1 = 38.00
38.00 / 10 = 3.80
39 / 1 = 39.00
39.00 / 10 = 3.90
38 / 1 = 38.00
38.00 / 10 = 3.80
40 / 1 = 40.00
40.00 / 10 = 4.00
40 / 1 = 40.00
40.00 / 10 = 4.00
40 / 1 = 40.00
40.00 / 10 = 4.00
40 / 1 = 40.00
40.00 / 10 = 4.00
39 / 1 = 39.00
39.00 / 10 = 3.90
35.00
Rata-Rata Tertimbang Unsur
36.00 / 10 = 3.60
3.60 X (1/ 9)
3.60 X 0.11 = 0.40
38.00 / 10 = 3.80
3.80 X (1/ 9)
3.80 X 0.11 = 0.42
39.00 / 10 = 3.90
3.90 X (1/ 9)
3.90 X 0.11 = 0.43
38.00 / 10 = 3.80
3.80 X (1/ 9)
3.80 X 0.11 = 0.42
40.00 / 10 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
40.00 / 10 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
40.00 / 10 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
40.00 / 10 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
39.00 / 10 = 3.90
3.90 X (1/ 9)
3.90 X 0.11 = 0.43
3.89
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
36
3.60
0.40
2
Prosedur
1
38
3.80
0.42
3
Waktu Pelayanan
1
39
3.90
0.43
4
Kesesuaian Biaya Pelayanan
1
38
3.80
0.42
5
Produk Spesifikasi Jenis Pelayanan
1
40
4.00
0.44
6
Kompetensi Pelaksana
1
40
4.00
0.44
7
Perilaku Pelaksana
1
40
4.00
0.44
8
Penanganan Pengaduan, Saran dan Masukan
1
40
4.00
0.44
9
Sarana Dan Prasarana
1
39
3.90
0.43
Indeks Survey Kepuasan Masyarakat 3.89 ( Sangat Baik )
Konversi 97.22
Mutu Pelayanan A (Sangat Baik)