Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : Layanan Permohonan Rekomendasi Bantuan Sarana dan Prasarana Madrasah

KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA

Tahun 2025

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 4 4 4 4 4 36
3 4 4 4 4 4 4 4 4 4 36
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 3 3 3 3 3 3 3 3 3 27
8 4 4 4 4 4 4 4 4 4 36
9 4 4 4 4 4 4 4 4 4 36
10 3 3 4 4 4 4 4 3 4 33
11 1 4 4 4 4 4 4 4 4 33
Total
39
42
43
43
43
43
43
42
43
 381
Rata-Rata Pertanyaan
3.55
3.82
3.91
3.91
3.91
3.91
3.91
3.82
3.91
 34.65
Rata-Rata Unsur
39 / 1 = 39.00
39.00 / 11 = 3.55
42 / 1 = 42.00
42.00 / 11 = 3.82
43 / 1 = 43.00
43.00 / 11 = 3.91
43 / 1 = 43.00
43.00 / 11 = 3.91
43 / 1 = 43.00
43.00 / 11 = 3.91
43 / 1 = 43.00
43.00 / 11 = 3.91
43 / 1 = 43.00
43.00 / 11 = 3.91
42 / 1 = 42.00
42.00 / 11 = 3.82
43 / 1 = 43.00
43.00 / 11 = 3.91
34.64
Rata-Rata Tertimbang Unsur
39.00 / 11 = 3.55
3.55 X (1/ 9)
3.55 X 0.11 = 0.39
42.00 / 11 = 3.82
3.82 X (1/ 9)
3.82 X 0.11 = 0.42
43.00 / 11 = 3.91
3.91 X (1/ 9)
3.91 X 0.11 = 0.43
43.00 / 11 = 3.91
3.91 X (1/ 9)
3.91 X 0.11 = 0.43
43.00 / 11 = 3.91
3.91 X (1/ 9)
3.91 X 0.11 = 0.43
43.00 / 11 = 3.91
3.91 X (1/ 9)
3.91 X 0.11 = 0.43
43.00 / 11 = 3.91
3.91 X (1/ 9)
3.91 X 0.11 = 0.43
42.00 / 11 = 3.82
3.82 X (1/ 9)
3.82 X 0.11 = 0.42
43.00 / 11 = 3.91
3.91 X (1/ 9)
3.91 X 0.11 = 0.43
3.85
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
39
3.55
0.39
2
Prosedur
1
42
3.82
0.42
3
Waktu Pelayanan
1
43
3.91
0.43
4
Kesesuaian Biaya Pelayanan
1
43
3.91
0.43
5
Produk Spesifikasi Jenis Pelayanan
1
43
3.91
0.43
6
Kompetensi Pelaksana
1
43
3.91
0.43
7
Perilaku Pelaksana
1
43
3.91
0.43
8
Penanganan Pengaduan, Saran dan Masukan
1
42
3.82
0.42
9
Sarana Dan Prasarana
1
43
3.91
0.43
Indeks Survey Kepuasan Masyarakat 3.85 ( Sangat Baik )
Konversi 96.21
Mutu Pelayanan A (Sangat Baik)