Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : Layanan Ajuan Simpatika

KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA

Tahun 2026

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 3 35
2 3 3 4 3 4 4 4 3 4 32
3 3 3 4 3 3 4 4 3 4 31
4 4 3 4 4 3 4 4 3 4 33
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 4 4 4 4 4 4 36
8 3 4 4 3 4 4 4 4 4 34
9 4 4 4 4 4 4 4 4 4 36
10 4 4 4 4 4 4 4 4 4 36
Total
37
37
40
37
38
40
40
37
39
 345
Rata-Rata Pertanyaan
3.70
3.70
4.00
3.70
3.80
4.00
4.00
3.70
3.90
 34.5
Rata-Rata Unsur
37 / 1 = 37.00
37.00 / 10 = 3.70
37 / 1 = 37.00
37.00 / 10 = 3.70
40 / 1 = 40.00
40.00 / 10 = 4.00
37 / 1 = 37.00
37.00 / 10 = 3.70
38 / 1 = 38.00
38.00 / 10 = 3.80
40 / 1 = 40.00
40.00 / 10 = 4.00
40 / 1 = 40.00
40.00 / 10 = 4.00
37 / 1 = 37.00
37.00 / 10 = 3.70
39 / 1 = 39.00
39.00 / 10 = 3.90
34.50
Rata-Rata Tertimbang Unsur
37.00 / 10 = 3.70
3.70 X (1/ 9)
3.70 X 0.11 = 0.41
37.00 / 10 = 3.70
3.70 X (1/ 9)
3.70 X 0.11 = 0.41
40.00 / 10 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
37.00 / 10 = 3.70
3.70 X (1/ 9)
3.70 X 0.11 = 0.41
38.00 / 10 = 3.80
3.80 X (1/ 9)
3.80 X 0.11 = 0.42
40.00 / 10 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
40.00 / 10 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
37.00 / 10 = 3.70
3.70 X (1/ 9)
3.70 X 0.11 = 0.41
39.00 / 10 = 3.90
3.90 X (1/ 9)
3.90 X 0.11 = 0.43
3.83
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
37
3.70
0.41
2
Prosedur
1
37
3.70
0.41
3
Waktu Pelayanan
1
40
4.00
0.44
4
Kesesuaian Biaya Pelayanan
1
37
3.70
0.41
5
Produk Spesifikasi Jenis Pelayanan
1
38
3.80
0.42
6
Kompetensi Pelaksana
1
40
4.00
0.44
7
Perilaku Pelaksana
1
40
4.00
0.44
8
Penanganan Pengaduan, Saran dan Masukan
1
37
3.70
0.41
9
Sarana Dan Prasarana
1
39
3.90
0.43
Indeks Survey Kepuasan Masyarakat 3.83 ( Sangat Baik )
Konversi 95.83
Mutu Pelayanan A (Sangat Baik)