Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : Layanan jemput bola

KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA

Tahun 2026

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 4 4 4 4 4 36
3 4 4 4 4 4 4 4 4 4 36
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 4 4 4 4 4 4 36
8 4 4 4 4 4 4 4 4 4 36
9 4 4 4 4 4 4 4 4 4 36
10 4 3 3 4 4 4 4 4 3 33
11 4 4 4 4 4 4 4 4 4 36
12 4 4 4 4 4 4 4 4 4 36
13 4 4 4 4 3 4 4 3 3 33
14 4 4 4 4 4 4 4 4 4 36
15 4 4 4 4 4 4 4 4 4 36
16 4 4 4 4 4 4 4 4 4 36
Total
64
63
63
64
63
64
64
63
62
 570
Rata-Rata Pertanyaan
4.00
3.94
3.94
4.00
3.94
4.00
4.00
3.94
3.88
 35.64
Rata-Rata Unsur
64 / 1 = 64.00
64.00 / 16 = 4.00
63 / 1 = 63.00
63.00 / 16 = 3.94
63 / 1 = 63.00
63.00 / 16 = 3.94
64 / 1 = 64.00
64.00 / 16 = 4.00
63 / 1 = 63.00
63.00 / 16 = 3.94
64 / 1 = 64.00
64.00 / 16 = 4.00
64 / 1 = 64.00
64.00 / 16 = 4.00
63 / 1 = 63.00
63.00 / 16 = 3.94
62 / 1 = 62.00
62.00 / 16 = 3.88
35.63
Rata-Rata Tertimbang Unsur
64.00 / 16 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
63.00 / 16 = 3.94
3.94 X (1/ 9)
3.94 X 0.11 = 0.44
63.00 / 16 = 3.94
3.94 X (1/ 9)
3.94 X 0.11 = 0.44
64.00 / 16 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
63.00 / 16 = 3.94
3.94 X (1/ 9)
3.94 X 0.11 = 0.44
64.00 / 16 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
64.00 / 16 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
63.00 / 16 = 3.94
3.94 X (1/ 9)
3.94 X 0.11 = 0.44
62.00 / 16 = 3.88
3.88 X (1/ 9)
3.88 X 0.11 = 0.43
3.96
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
64
4.00
0.44
2
Prosedur
1
63
3.94
0.44
3
Waktu Pelayanan
1
63
3.94
0.44
4
Kesesuaian Biaya Pelayanan
1
64
4.00
0.44
5
Produk Spesifikasi Jenis Pelayanan
1
63
3.94
0.44
6
Kompetensi Pelaksana
1
64
4.00
0.44
7
Perilaku Pelaksana
1
64
4.00
0.44
8
Penanganan Pengaduan, Saran dan Masukan
1
63
3.94
0.44
9
Sarana Dan Prasarana
1
62
3.88
0.43
Indeks Survey Kepuasan Masyarakat 3.96 ( Sangat Baik )
Konversi 98.96
Mutu Pelayanan A (Sangat Baik)