Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : Layanan Permohonan Cuti ASN

KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA

Tahun 2026

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 4 4 4 4 4 36
3 4 4 4 4 4 4 4 4 4 36
4 4 4 4 3 4 3 3 3 3 31
5 3 3 3 3 3 3 3 3 3 27
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 4 4 4 4 4 4 36
8 4 4 4 4 4 4 4 4 4 36
9 4 4 4 4 4 4 4 4 4 36
10 4 4 4 4 4 4 4 4 4 36
11 4 4 4 4 4 4 4 4 4 36
12 4 4 4 4 4 4 4 4 4 36
13 4 4 4 4 4 4 4 4 4 36
Total
51
51
51
50
51
50
50
50
50
 454
Rata-Rata Pertanyaan
3.92
3.92
3.92
3.85
3.92
3.85
3.85
3.85
3.85
 34.93
Rata-Rata Unsur
51 / 1 = 51.00
51.00 / 13 = 3.92
51 / 1 = 51.00
51.00 / 13 = 3.92
51 / 1 = 51.00
51.00 / 13 = 3.92
50 / 1 = 50.00
50.00 / 13 = 3.85
51 / 1 = 51.00
51.00 / 13 = 3.92
50 / 1 = 50.00
50.00 / 13 = 3.85
50 / 1 = 50.00
50.00 / 13 = 3.85
50 / 1 = 50.00
50.00 / 13 = 3.85
50 / 1 = 50.00
50.00 / 13 = 3.85
34.92
Rata-Rata Tertimbang Unsur
51.00 / 13 = 3.92
3.92 X (1/ 9)
3.92 X 0.11 = 0.44
51.00 / 13 = 3.92
3.92 X (1/ 9)
3.92 X 0.11 = 0.44
51.00 / 13 = 3.92
3.92 X (1/ 9)
3.92 X 0.11 = 0.44
50.00 / 13 = 3.85
3.85 X (1/ 9)
3.85 X 0.11 = 0.43
51.00 / 13 = 3.92
3.92 X (1/ 9)
3.92 X 0.11 = 0.44
50.00 / 13 = 3.85
3.85 X (1/ 9)
3.85 X 0.11 = 0.43
50.00 / 13 = 3.85
3.85 X (1/ 9)
3.85 X 0.11 = 0.43
50.00 / 13 = 3.85
3.85 X (1/ 9)
3.85 X 0.11 = 0.43
50.00 / 13 = 3.85
3.85 X (1/ 9)
3.85 X 0.11 = 0.43
3.88
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
51
3.92
0.44
2
Prosedur
1
51
3.92
0.44
3
Waktu Pelayanan
1
51
3.92
0.44
4
Kesesuaian Biaya Pelayanan
1
50
3.85
0.43
5
Produk Spesifikasi Jenis Pelayanan
1
51
3.92
0.44
6
Kompetensi Pelaksana
1
50
3.85
0.43
7
Perilaku Pelaksana
1
50
3.85
0.43
8
Penanganan Pengaduan, Saran dan Masukan
1
50
3.85
0.43
9
Sarana Dan Prasarana
1
50
3.85
0.43
Indeks Survey Kepuasan Masyarakat 3.88 ( Sangat Baik )
Konversi 97.01
Mutu Pelayanan A (Sangat Baik)