Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : Layanan Surat Masuk

KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA

Tahun 2026

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 3 3 3 3 3 3 3 3 3 27
3 3 3 4 3 3 4 4 3 4 31
Total
10
10
11
10
10
11
11
10
11
 94
Rata-Rata Pertanyaan
3.33
3.33
3.67
3.33
3.33
3.67
3.67
3.33
3.67
 31.33
Rata-Rata Unsur
10 / 1 = 10.00
10.00 / 3 = 3.33
10 / 1 = 10.00
10.00 / 3 = 3.33
11 / 1 = 11.00
11.00 / 3 = 3.67
10 / 1 = 10.00
10.00 / 3 = 3.33
10 / 1 = 10.00
10.00 / 3 = 3.33
11 / 1 = 11.00
11.00 / 3 = 3.67
11 / 1 = 11.00
11.00 / 3 = 3.67
10 / 1 = 10.00
10.00 / 3 = 3.33
11 / 1 = 11.00
11.00 / 3 = 3.67
31.33
Rata-Rata Tertimbang Unsur
10.00 / 3 = 3.33
3.33 X (1/ 9)
3.33 X 0.11 = 0.37
10.00 / 3 = 3.33
3.33 X (1/ 9)
3.33 X 0.11 = 0.37
11.00 / 3 = 3.67
3.67 X (1/ 9)
3.67 X 0.11 = 0.41
10.00 / 3 = 3.33
3.33 X (1/ 9)
3.33 X 0.11 = 0.37
10.00 / 3 = 3.33
3.33 X (1/ 9)
3.33 X 0.11 = 0.37
11.00 / 3 = 3.67
3.67 X (1/ 9)
3.67 X 0.11 = 0.41
11.00 / 3 = 3.67
3.67 X (1/ 9)
3.67 X 0.11 = 0.41
10.00 / 3 = 3.33
3.33 X (1/ 9)
3.33 X 0.11 = 0.37
11.00 / 3 = 3.67
3.67 X (1/ 9)
3.67 X 0.11 = 0.41
3.48
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
10
3.33
0.37
2
Prosedur
1
10
3.33
0.37
3
Waktu Pelayanan
1
11
3.67
0.41
4
Kesesuaian Biaya Pelayanan
1
10
3.33
0.37
5
Produk Spesifikasi Jenis Pelayanan
1
10
3.33
0.37
6
Kompetensi Pelaksana
1
11
3.67
0.41
7
Perilaku Pelaksana
1
11
3.67
0.41
8
Penanganan Pengaduan, Saran dan Masukan
1
10
3.33
0.37
9
Sarana Dan Prasarana
1
11
3.67
0.41
Indeks Survey Kepuasan Masyarakat 3.48 ( Baik )
Konversi 87.04
Mutu Pelayanan B (Baik)