Data Tabulasi Survey SKM

Unit Pelayanan : Layanan Pendaftaran Haji

KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA

Tahun 2025

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 3 3 3 4 3 4 4 4 3 31
2 4 4 4 4 4 4 4 4 4 36
3 4 4 4 4 4 4 4 4 4 36
Total
11
11
11
12
11
12
12
12
11
 103
Rata-Rata Pertanyaan
3.67
3.67
3.67
4.00
3.67
4.00
4.00
4.00
3.67
 34.35
Rata-Rata Unsur
11 / 1 = 11.00
11.00 / 3 = 3.67
11 / 1 = 11.00
11.00 / 3 = 3.67
11 / 1 = 11.00
11.00 / 3 = 3.67
12 / 1 = 12.00
12.00 / 3 = 4.00
11 / 1 = 11.00
11.00 / 3 = 3.67
12 / 1 = 12.00
12.00 / 3 = 4.00
12 / 1 = 12.00
12.00 / 3 = 4.00
12 / 1 = 12.00
12.00 / 3 = 4.00
11 / 1 = 11.00
11.00 / 3 = 3.67
34.33
Rata-Rata Tertimbang Unsur
11.00 / 3 = 3.67
3.67 X (1/ 9)
3.67 X 0.11 = 0.41
11.00 / 3 = 3.67
3.67 X (1/ 9)
3.67 X 0.11 = 0.41
11.00 / 3 = 3.67
3.67 X (1/ 9)
3.67 X 0.11 = 0.41
12.00 / 3 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
11.00 / 3 = 3.67
3.67 X (1/ 9)
3.67 X 0.11 = 0.41
12.00 / 3 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
12.00 / 3 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
12.00 / 3 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
11.00 / 3 = 3.67
3.67 X (1/ 9)
3.67 X 0.11 = 0.41
3.81
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
11
3.67
0.41
2
Prosedur
1
11
3.67
0.41
3
Waktu Pelayanan
1
11
3.67
0.41
4
Kesesuaian Biaya Pelayanan
1
12
4.00
0.44
5
Produk Spesifikasi Jenis Pelayanan
1
11
3.67
0.41
6
Kompetensi Pelaksana
1
12
4.00
0.44
7
Perilaku Pelaksana
1
12
4.00
0.44
8
Penanganan Pengaduan, Saran dan Masukan
1
12
4.00
0.44
9
Sarana Dan Prasarana
1
11
3.67
0.41
Indeks Survey SKM 3.81 ( Sangat Baik )
Konversi 95.37
Mutu Pelayanan A (Sangat Baik)