Data Tabulasi Survey SKM

Unit Pelayanan : Layanan Ajuan Simpatika

BP2RD Kab Batola

Tahun 2024

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 4 4 4 4 4 36
3 3 3 4 3 4 3 4 3 3 30
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 4 4 4 4 4 4 36
8 4 4 4 4 4 4 4 4 4 36
9 4 4 4 4 4 4 4 4 4 36
10 4 4 4 4 4 4 4 4 4 36
11 4 4 4 3 4 4 4 4 3 34
12 4 4 4 4 4 4 4 4 4 36
Total
47
47
48
46
48
47
48
47
46
 424
Rata-Rata Pertanyaan
3.92
3.92
4.00
3.83
4.00
3.92
4.00
3.92
3.83
 35.34
Rata-Rata Unsur
47 / 1 = 47.00
47.00 / 12 = 3.92
47 / 1 = 47.00
47.00 / 12 = 3.92
48 / 1 = 48.00
48.00 / 12 = 4.00
46 / 1 = 46.00
46.00 / 12 = 3.83
48 / 1 = 48.00
48.00 / 12 = 4.00
47 / 1 = 47.00
47.00 / 12 = 3.92
48 / 1 = 48.00
48.00 / 12 = 4.00
47 / 1 = 47.00
47.00 / 12 = 3.92
46 / 1 = 46.00
46.00 / 12 = 3.83
35.33
Rata-Rata Tertimbang Unsur
47.00 / 12 = 3.92
3.92 X (1/ 9)
3.92 X 0.11 = 0.44
47.00 / 12 = 3.92
3.92 X (1/ 9)
3.92 X 0.11 = 0.44
48.00 / 12 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
46.00 / 12 = 3.83
3.83 X (1/ 9)
3.83 X 0.11 = 0.43
48.00 / 12 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
47.00 / 12 = 3.92
3.92 X (1/ 9)
3.92 X 0.11 = 0.44
48.00 / 12 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
47.00 / 12 = 3.92
3.92 X (1/ 9)
3.92 X 0.11 = 0.44
46.00 / 12 = 3.83
3.83 X (1/ 9)
3.83 X 0.11 = 0.43
3.93
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
47
3.92
0.44
2
Prosedur
1
47
3.92
0.44
3
Waktu Pelayanan
1
48
4.00
0.44
4
Kesesuaian Biaya Pelayanan
1
46
3.83
0.43
5
Produk Spesifikasi Jenis Pelayanan
1
48
4.00
0.44
6
Kompetensi Pelaksana
1
47
3.92
0.44
7
Perilaku Pelaksana
1
48
4.00
0.44
8
Penanganan Pengaduan, Saran dan Masukan
1
47
3.92
0.44
9
Sarana Dan Prasarana
1
46
3.83
0.43
Indeks Survey SKM 3.93 ( Sangat Baik )
Konversi 98.15
Mutu Pelayanan A (Sangat Baik)