Data Tabulasi Survey SKM

Unit Pelayanan : Layanan Permohonan Pendampingan sertifikasi produk halal

BP2RD Kab Batola

Tahun 2024

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 3 3 3 3 3 3 3 3 3 27
2 4 4 4 4 4 4 4 4 4 36
3 3 3 3 3 3 3 3 3 3 27
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 4 4 4 4 4 4 36
8 4 4 3 4 4 4 4 3 3 33
9 4 3 4 4 4 4 4 3 4 34
Total
34
33
33
34
34
34
34
32
33
 301
Rata-Rata Pertanyaan
3.78
3.67
3.67
3.78
3.78
3.78
3.78
3.56
3.67
 33.47
Rata-Rata Unsur
34 / 1 = 34.00
34.00 / 9 = 3.78
33 / 1 = 33.00
33.00 / 9 = 3.67
33 / 1 = 33.00
33.00 / 9 = 3.67
34 / 1 = 34.00
34.00 / 9 = 3.78
34 / 1 = 34.00
34.00 / 9 = 3.78
34 / 1 = 34.00
34.00 / 9 = 3.78
34 / 1 = 34.00
34.00 / 9 = 3.78
32 / 1 = 32.00
32.00 / 9 = 3.56
33 / 1 = 33.00
33.00 / 9 = 3.67
33.44
Rata-Rata Tertimbang Unsur
34.00 / 9 = 3.78
3.78 X (1/ 9)
3.78 X 0.11 = 0.42
33.00 / 9 = 3.67
3.67 X (1/ 9)
3.67 X 0.11 = 0.41
33.00 / 9 = 3.67
3.67 X (1/ 9)
3.67 X 0.11 = 0.41
34.00 / 9 = 3.78
3.78 X (1/ 9)
3.78 X 0.11 = 0.42
34.00 / 9 = 3.78
3.78 X (1/ 9)
3.78 X 0.11 = 0.42
34.00 / 9 = 3.78
3.78 X (1/ 9)
3.78 X 0.11 = 0.42
34.00 / 9 = 3.78
3.78 X (1/ 9)
3.78 X 0.11 = 0.42
32.00 / 9 = 3.56
3.56 X (1/ 9)
3.56 X 0.11 = 0.40
33.00 / 9 = 3.67
3.67 X (1/ 9)
3.67 X 0.11 = 0.41
3.72
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
34
3.78
0.42
2
Prosedur
1
33
3.67
0.41
3
Waktu Pelayanan
1
33
3.67
0.41
4
Kesesuaian Biaya Pelayanan
1
34
3.78
0.42
5
Produk Spesifikasi Jenis Pelayanan
1
34
3.78
0.42
6
Kompetensi Pelaksana
1
34
3.78
0.42
7
Perilaku Pelaksana
1
34
3.78
0.42
8
Penanganan Pengaduan, Saran dan Masukan
1
32
3.56
0.40
9
Sarana Dan Prasarana
1
33
3.67
0.41
Indeks Survey SKM 3.72 ( Sangat Baik )
Konversi 92.90
Mutu Pelayanan A (Sangat Baik)