Cetak Tabulasi

Data Tabulasi Survey SKM

Unit Pelayanan : Layanan Permohonan Rekomendasi Bantuan Sarana dan Prasarana Lembaga di bawah Kementerian Agama

BP2RD Kab Batola

Tahun 2024

No Responden	Pertanyaan									Total
No Responden	1	2	3	4	5	6	7	8	9	Total
1	4	4	4	4	4	4	4	4	4	36
2	4	4	4	4	4	4	4	4	4	36
3	4	4	4	4	4	4	4	4	4	36
4	3	4	4	4	4	4	23
5	4	4	4	4	4	4	4	4	4	36
6	4	4	4	4	4	4	4	4	4	36
Total	23	24	24	24	24	24	20	20	20	203
Rata-Rata Pertanyaan	3.83	4.00	4.00	4.00	4.00	4.00	3.33	3.33	3.33	33.82
Rata-Rata Unsur	23 / 1 = 23.00 23.00 / 6 = 3.83	24 / 1 = 24.00 24.00 / 6 = 4.00	24 / 1 = 24.00 24.00 / 6 = 4.00	24 / 1 = 24.00 24.00 / 6 = 4.00	24 / 1 = 24.00 24.00 / 6 = 4.00	24 / 1 = 24.00 24.00 / 6 = 4.00	20 / 1 = 20.00 20.00 / 6 = 3.33	20 / 1 = 20.00 20.00 / 6 = 3.33	20 / 1 = 20.00 20.00 / 6 = 3.33	33.83
Rata-Rata Tertimbang Unsur	23.00 / 6 = 3.83 3.83 X (1/ 9) 3.83 X 0.11 = 0.43	24.00 / 6 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44	24.00 / 6 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44	24.00 / 6 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44	24.00 / 6 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44	24.00 / 6 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44	20.00 / 6 = 3.33 3.33 X (1/ 9) 3.33 X 0.11 = 0.37	20.00 / 6 = 3.33 3.33 X (1/ 9) 3.33 X 0.11 = 0.37	20.00 / 6 = 3.33 3.33 X (1/ 9) 3.33 X 0.11 = 0.37	3.76

No	Unsur	Jumlah Pertanyaan	Total Nilai	Nilai Rata-Rata Unsur	Nilai Rata-Rata Tertimbang Unsur
1	Persyaratan	1	23	3.83	0.43
2	Prosedur	1	24	4.00	0.44
3	Waktu Pelayanan	1	24	4.00	0.44
4	Kesesuaian Biaya Pelayanan	1	24	4.00	0.44
5	Produk Spesifikasi Jenis Pelayanan	1	24	4.00	0.44
6	Kompetensi Pelaksana	1	24	4.00	0.44
7	Perilaku Pelaksana	1	20	3.33	0.37
8	Penanganan Pengaduan, Saran dan Masukan	1	20	3.33	0.37
9	Sarana Dan Prasarana	1	20	3.33	0.37
Indeks Survey SKM					3.76 ( Sangat Baik )
Konversi					93.98
Mutu Pelayanan					A (Sangat Baik)