Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan Layanan Permohonan Cuti ASN KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2026 - Triwulan Ke 2
| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 11 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 13 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 14 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 15 | 4 | 4 | 4 | 2 | 4 | 4 | 4 | 3 | 4 | 33 |
| 16 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 17 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 18 | 4 | 4 | 3 | 1 | 4 | 3 | 4 | 3 | 4 | 30 |
| 19 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 20 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 21 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| Total | 84 |
84 |
83 |
79 |
84 |
83 |
84 |
82 |
84 |
747 |
| Rata-Rata Pertanyaan | 4.00 |
4.00 |
3.95 |
3.76 |
4.00 |
3.95 |
4.00 |
3.90 |
4.00 |
35.56 |
| Rata-Rata Unsur | 84 / 1 = 84.00 84.00 / 21 = 4.00 |
84 / 1 = 84.00 84.00 / 21 = 4.00 |
83 / 1 = 83.00 83.00 / 21 = 3.95 |
79 / 1 = 79.00 79.00 / 21 = 3.76 |
84 / 1 = 84.00 84.00 / 21 = 4.00 |
83 / 1 = 83.00 83.00 / 21 = 3.95 |
84 / 1 = 84.00 84.00 / 21 = 4.00 |
82 / 1 = 82.00 82.00 / 21 = 3.90 |
84 / 1 = 84.00 84.00 / 21 = 4.00 |
35.57 |
| Rata-Rata Tertimbang Unsur | 84.00 / 21 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
84.00 / 21 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
83.00 / 21 = 3.95 3.95 X (1/ 9) 3.95 X 0.11 = 0.44 |
79.00 / 21 = 3.76 3.76 X (1/ 9) 3.76 X 0.11 = 0.42 |
84.00 / 21 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
83.00 / 21 = 3.95 3.95 X (1/ 9) 3.95 X 0.11 = 0.44 |
84.00 / 21 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
82.00 / 21 = 3.90 3.90 X (1/ 9) 3.90 X 0.11 = 0.43 |
84.00 / 21 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
3.95 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
84 |
4.00 |
0.44 |
2 |
Prosedur |
1 |
84 |
4.00 |
0.44 |
3 |
Waktu Pelayanan |
1 |
83 |
3.95 |
0.44 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
79 |
3.76 |
0.42 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
84 |
4.00 |
0.44 |
6 |
Kompetensi Pelaksana |
1 |
83 |
3.95 |
0.44 |
7 |
Perilaku Pelaksana |
1 |
84 |
4.00 |
0.44 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
82 |
3.90 |
0.43 |
9 |
Sarana Dan Prasarana |
1 |
84 |
4.00 |
0.44 |
| Nilai Survey Kepuasan Masyarakat | 3.95 ( Sangat Baik ) | ||||
| Konversi | 98.81 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan :Layanan Permohonan Cuti ASN KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2026 Triwulan Ke 2 | ||
Nilai Survey Kepuasan Masyarakat |
Layanan Permohonan Cuti ASN |
|
98.81A (Sangat Baik) |
Responden | |
Jumlah Responden |
21 Orang |
|
Jenis Kelamin |
Laki - Laki : 13 Orang Perempuan : 14 Orang |
|
Pendidikan |
SD : 0 Orang |
|
SMP : 0 Orang |
||
SMA : 1 Orang |
||
DIII : 0 Orang |
||
SI : 12 Orang |
||
SII : 8 Orang |
||