Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan Layanan Permohonan data dan Informasi KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2026 - Triwulan Ke 1
| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 34 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 3 | 3 | 32 |
| 5 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 34 |
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 7 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 33 |
| 8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 10 | 3 | 4 | 4 | 3 | 4 | 3 | 4 | 4 | 3 | 32 |
| 11 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 3 | 4 | 34 |
| 12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 13 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 14 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 15 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 16 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 |
| 17 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 18 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 19 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 20 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 21 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| Total | 79 |
81 |
84 |
80 |
83 |
83 |
84 |
81 |
81 |
736 |
| Rata-Rata Pertanyaan | 3.76 |
3.86 |
4.00 |
3.81 |
3.95 |
3.95 |
4.00 |
3.86 |
3.86 |
35.05 |
| Rata-Rata Unsur | 79 / 1 = 79.00 79.00 / 21 = 3.76 |
81 / 1 = 81.00 81.00 / 21 = 3.86 |
84 / 1 = 84.00 84.00 / 21 = 4.00 |
80 / 1 = 80.00 80.00 / 21 = 3.81 |
83 / 1 = 83.00 83.00 / 21 = 3.95 |
83 / 1 = 83.00 83.00 / 21 = 3.95 |
84 / 1 = 84.00 84.00 / 21 = 4.00 |
81 / 1 = 81.00 81.00 / 21 = 3.86 |
81 / 1 = 81.00 81.00 / 21 = 3.86 |
35.05 |
| Rata-Rata Tertimbang Unsur | 79.00 / 21 = 3.76 3.76 X (1/ 9) 3.76 X 0.11 = 0.42 |
81.00 / 21 = 3.86 3.86 X (1/ 9) 3.86 X 0.11 = 0.43 |
84.00 / 21 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
80.00 / 21 = 3.81 3.81 X (1/ 9) 3.81 X 0.11 = 0.42 |
83.00 / 21 = 3.95 3.95 X (1/ 9) 3.95 X 0.11 = 0.44 |
83.00 / 21 = 3.95 3.95 X (1/ 9) 3.95 X 0.11 = 0.44 |
84.00 / 21 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
81.00 / 21 = 3.86 3.86 X (1/ 9) 3.86 X 0.11 = 0.43 |
81.00 / 21 = 3.86 3.86 X (1/ 9) 3.86 X 0.11 = 0.43 |
3.89 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
79 |
3.76 |
0.42 |
2 |
Prosedur |
1 |
81 |
3.86 |
0.43 |
3 |
Waktu Pelayanan |
1 |
84 |
4.00 |
0.44 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
80 |
3.81 |
0.42 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
83 |
3.95 |
0.44 |
6 |
Kompetensi Pelaksana |
1 |
83 |
3.95 |
0.44 |
7 |
Perilaku Pelaksana |
1 |
84 |
4.00 |
0.44 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
81 |
3.86 |
0.43 |
9 |
Sarana Dan Prasarana |
1 |
81 |
3.86 |
0.43 |
| Nilai Survey Kepuasan Masyarakat | 3.89 ( Sangat Baik ) | ||||
| Konversi | 97.35 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan :Layanan Permohonan data dan Informasi KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2026 Triwulan Ke 1 | ||
Nilai Survey Kepuasan Masyarakat |
Layanan Permohonan data dan Informasi |
|
97.35A (Sangat Baik) |
Responden | |
Jumlah Responden |
21 Orang |
|
Jenis Kelamin |
Laki - Laki : 20 Orang Perempuan : 9 Orang |
|
Pendidikan |
SD : 0 Orang |
|
SMP : 0 Orang |
||
SMA : 1 Orang |
||
DIII : 0 Orang |
||
SI : 19 Orang |
||
SII : 1 Orang |
||