Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan Layanan Permohonan Rekomendasi Bantuan Sarana dan Prasarana Madrasah KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2025 - Triwulan Ke 3
| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 33 |
| 5 | 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 33 |
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 7 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| Total | 22 |
25 |
26 |
26 |
26 |
26 |
26 |
25 |
26 |
228 |
| Rata-Rata Pertanyaan | 3.14 |
3.57 |
3.71 |
3.71 |
3.71 |
3.71 |
3.71 |
3.57 |
3.71 |
32.54 |
| Rata-Rata Unsur | 22 / 1 = 22.00 22.00 / 7 = 3.14 |
25 / 1 = 25.00 25.00 / 7 = 3.57 |
26 / 1 = 26.00 26.00 / 7 = 3.71 |
26 / 1 = 26.00 26.00 / 7 = 3.71 |
26 / 1 = 26.00 26.00 / 7 = 3.71 |
26 / 1 = 26.00 26.00 / 7 = 3.71 |
26 / 1 = 26.00 26.00 / 7 = 3.71 |
25 / 1 = 25.00 25.00 / 7 = 3.57 |
26 / 1 = 26.00 26.00 / 7 = 3.71 |
32.57 |
| Rata-Rata Tertimbang Unsur | 22.00 / 7 = 3.14 3.14 X (1/ 9) 3.14 X 0.11 = 0.35 |
25.00 / 7 = 3.57 3.57 X (1/ 9) 3.57 X 0.11 = 0.40 |
26.00 / 7 = 3.71 3.71 X (1/ 9) 3.71 X 0.11 = 0.41 |
26.00 / 7 = 3.71 3.71 X (1/ 9) 3.71 X 0.11 = 0.41 |
26.00 / 7 = 3.71 3.71 X (1/ 9) 3.71 X 0.11 = 0.41 |
26.00 / 7 = 3.71 3.71 X (1/ 9) 3.71 X 0.11 = 0.41 |
26.00 / 7 = 3.71 3.71 X (1/ 9) 3.71 X 0.11 = 0.41 |
25.00 / 7 = 3.57 3.57 X (1/ 9) 3.57 X 0.11 = 0.40 |
26.00 / 7 = 3.71 3.71 X (1/ 9) 3.71 X 0.11 = 0.41 |
3.62 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
22 |
3.14 |
0.35 |
2 |
Prosedur |
1 |
25 |
3.57 |
0.40 |
3 |
Waktu Pelayanan |
1 |
26 |
3.71 |
0.41 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
26 |
3.71 |
0.41 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
26 |
3.71 |
0.41 |
6 |
Kompetensi Pelaksana |
1 |
26 |
3.71 |
0.41 |
7 |
Perilaku Pelaksana |
1 |
26 |
3.71 |
0.41 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
25 |
3.57 |
0.40 |
9 |
Sarana Dan Prasarana |
1 |
26 |
3.71 |
0.41 |
| Nilai Survey Kepuasan Masyarakat | 3.62 ( Sangat Baik ) | ||||
| Konversi | 90.48 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan :Layanan Permohonan Rekomendasi Bantuan Sarana dan Prasarana Madrasah KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2025 Triwulan Ke 3 | ||
Nilai Survey Kepuasan Masyarakat |
Layanan Permohonan Rekomendasi Bantuan Sarana dan Prasarana Madrasah |
|
90.48A (Sangat Baik) |
Responden | |
Jumlah Responden |
7 Orang |
|
Jenis Kelamin |
Laki - Laki : 23 Orang Perempuan : 4 Orang |
|
Pendidikan |
SD : 0 Orang |
|
SMP : 0 Orang |
||
SMA : 0 Orang |
||
DIII : 0 Orang |
||
SI : 7 Orang |
||
SII : 0 Orang |
||