Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan Layanan Ajuan Simpatika KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2025 - Triwulan Ke 3
| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 3 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 29 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 4 | 4 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 34 |
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 6 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 35 |
| 7 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 |
| 8 | 3 | 4 | 4 | 3 | 3 | 4 | 3 | 3 | 3 | 30 |
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 11 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 30 |
| 12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 13 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 28 |
| 14 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 28 |
| 15 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 16 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 17 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 18 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 19 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 3 | 33 |
| 20 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 3 | 3 | 33 |
| 21 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 22 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 23 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 3 | 28 |
| 24 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 25 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 26 | 3 | 3 | 4 | 4 | 3 | 4 | 3 | 3 | 3 | 30 |
| Total | 98 |
101 |
97 |
95 |
95 |
99 |
98 |
96 |
96 |
875 |
| Rata-Rata Pertanyaan | 3.77 |
3.88 |
3.73 |
3.65 |
3.65 |
3.81 |
3.77 |
3.69 |
3.69 |
33.64 |
| Rata-Rata Unsur | 98 / 1 = 98.00 98.00 / 26 = 3.77 |
101 / 1 = 101.00 101.00 / 26 = 3.88 |
97 / 1 = 97.00 97.00 / 26 = 3.73 |
95 / 1 = 95.00 95.00 / 26 = 3.65 |
95 / 1 = 95.00 95.00 / 26 = 3.65 |
99 / 1 = 99.00 99.00 / 26 = 3.81 |
98 / 1 = 98.00 98.00 / 26 = 3.77 |
96 / 1 = 96.00 96.00 / 26 = 3.69 |
96 / 1 = 96.00 96.00 / 26 = 3.69 |
33.65 |
| Rata-Rata Tertimbang Unsur | 98.00 / 26 = 3.77 3.77 X (1/ 9) 3.77 X 0.11 = 0.42 |
101.00 / 26 = 3.88 3.88 X (1/ 9) 3.88 X 0.11 = 0.43 |
97.00 / 26 = 3.73 3.73 X (1/ 9) 3.73 X 0.11 = 0.41 |
95.00 / 26 = 3.65 3.65 X (1/ 9) 3.65 X 0.11 = 0.41 |
95.00 / 26 = 3.65 3.65 X (1/ 9) 3.65 X 0.11 = 0.41 |
99.00 / 26 = 3.81 3.81 X (1/ 9) 3.81 X 0.11 = 0.42 |
98.00 / 26 = 3.77 3.77 X (1/ 9) 3.77 X 0.11 = 0.42 |
96.00 / 26 = 3.69 3.69 X (1/ 9) 3.69 X 0.11 = 0.41 |
96.00 / 26 = 3.69 3.69 X (1/ 9) 3.69 X 0.11 = 0.41 |
3.74 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
98 |
3.77 |
0.42 |
2 |
Prosedur |
1 |
101 |
3.88 |
0.43 |
3 |
Waktu Pelayanan |
1 |
97 |
3.73 |
0.41 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
95 |
3.65 |
0.41 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
95 |
3.65 |
0.41 |
6 |
Kompetensi Pelaksana |
1 |
99 |
3.81 |
0.42 |
7 |
Perilaku Pelaksana |
1 |
98 |
3.77 |
0.42 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
96 |
3.69 |
0.41 |
9 |
Sarana Dan Prasarana |
1 |
96 |
3.69 |
0.41 |
| Nilai Survey Kepuasan Masyarakat | 3.74 ( Sangat Baik ) | ||||
| Konversi | 93.48 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan :Layanan Ajuan Simpatika KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2025 Triwulan Ke 3 | ||
Nilai Survey Kepuasan Masyarakat |
Layanan Ajuan Simpatika |
|
93.48A (Sangat Baik) |
Responden | |
Jumlah Responden |
26 Orang |
|
Jenis Kelamin |
Laki - Laki : 45 Orang Perempuan : 14 Orang |
|
Pendidikan |
SD : 1 Orang |
|
SMP : 0 Orang |
||
SMA : 2 Orang |
||
DIII : 0 Orang |
||
SI : 20 Orang |
||
SII : 3 Orang |
||