Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan Layanan Surat Masuk KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2026
| No Responden | Pertanyaan | Total | |||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | |||||||||||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 2 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | |||||||||
| 3 | 3 | 3 | 4 | 3 | 3 | 4 | 4 | 3 | 4 | 31 | |||||||||
| 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 72 |
| 10 | 4 | 4 | 4 | 3 | 4 | 3 | 3 | 3 | 4 | 32 | |||||||||
| Total | 42 |
42 |
43 |
41 |
42 |
42 |
42 |
41 |
43 |
378 | |||||||||
| Rata-Rata Pertanyaan | 4.20 |
4.20 |
4.30 |
4.10 |
4.20 |
4.20 |
4.20 |
4.10 |
4.30 |
37.8 | |||||||||
| Rata-Rata Unsur | 42 / 1 = 42.00 42.00 / 10 = 4.20 |
42 / 1 = 42.00 42.00 / 10 = 4.20 |
43 / 1 = 43.00 43.00 / 10 = 4.30 |
41 / 1 = 41.00 41.00 / 10 = 4.10 |
42 / 1 = 42.00 42.00 / 10 = 4.20 |
42 / 1 = 42.00 42.00 / 10 = 4.20 |
42 / 1 = 42.00 42.00 / 10 = 4.20 |
41 / 1 = 41.00 41.00 / 10 = 4.10 |
43 / 1 = 43.00 43.00 / 10 = 4.30 |
37.80 | |||||||||
| Rata-Rata Tertimbang Unsur | 42.00 / 10 = 4.20 4.20 X (1/ 9) 4.20 X 0.11 = 0.47 |
42.00 / 10 = 4.20 4.20 X (1/ 9) 4.20 X 0.11 = 0.47 |
43.00 / 10 = 4.30 4.30 X (1/ 9) 4.30 X 0.11 = 0.48 |
41.00 / 10 = 4.10 4.10 X (1/ 9) 4.10 X 0.11 = 0.46 |
42.00 / 10 = 4.20 4.20 X (1/ 9) 4.20 X 0.11 = 0.47 |
42.00 / 10 = 4.20 4.20 X (1/ 9) 4.20 X 0.11 = 0.47 |
42.00 / 10 = 4.20 4.20 X (1/ 9) 4.20 X 0.11 = 0.47 |
41.00 / 10 = 4.10 4.10 X (1/ 9) 4.10 X 0.11 = 0.46 |
43.00 / 10 = 4.30 4.30 X (1/ 9) 4.30 X 0.11 = 0.48 |
4.20 | |||||||||
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
42 |
4.20 |
0.47 |
2 |
Prosedur |
1 |
42 |
4.20 |
0.47 |
3 |
Waktu Pelayanan |
1 |
43 |
4.30 |
0.48 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
41 |
4.10 |
0.46 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
42 |
4.20 |
0.47 |
6 |
Kompetensi Pelaksana |
1 |
42 |
4.20 |
0.47 |
7 |
Perilaku Pelaksana |
1 |
42 |
4.20 |
0.47 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
41 |
4.10 |
0.46 |
9 |
Sarana Dan Prasarana |
1 |
43 |
4.30 |
0.48 |
| Indeks Survey Kepuasan Masyarakat | 4.20 ( ) | ||||
| Konversi | 105.00 | ||||
| Mutu Pelayanan | |||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan : Layanan Surat Masuk KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA Tahun 2026 | ||
Nilai Survey Kepuasan Masyarakat |
Layanan Surat Masuk |
|
105.00 |
Responden | |
Jumlah Responden |
10 Orang |
|
Jenis Kelamin |
Laki - Laki : 5 Orang Perempuan : 5 Orang |
|
Pendidikan |
SD : 1 Orang |
|
SMP : 0 Orang |
||
SMA : 0 Orang |
||
DIII : 0 Orang |
||
SI : 8 Orang |
||
SII : 1 Orang |
||