Data Tabulasi Survey Kepuasan Masyarakat

KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA

Tahun 2025

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 4 4 4 4 4 36
3 4 4 4 4 4 4 4 4 4 36
4 4 4 4 4 4 4 3 4 3 34
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 4 4 4 4 4 4 36
8 4 4 4 3 4 4 4 4 4 35
9 4 4 4 4 4 4 4 4 4 36
10 4 4 4 4 4 4 4 4 4 36
11 4 4 4 4 4 4 4 4 4 36
12 4 4 4 4 4 4 4 4 4 36
13 4 3 4 4 4 4 4 4 4 35
Total
52
51
52
51
52
52
51
52
51
 464
Rata-Rata Pertanyaan
4.00
3.92
4.00
3.92
4.00
4.00
3.92
4.00
3.92
 35.68
Rata-Rata Unsur
52 / 1 = 52.00
52.00 / 13 = 4.00
51 / 1 = 51.00
51.00 / 13 = 3.92
52 / 1 = 52.00
52.00 / 13 = 4.00
51 / 1 = 51.00
51.00 / 13 = 3.92
52 / 1 = 52.00
52.00 / 13 = 4.00
52 / 1 = 52.00
52.00 / 13 = 4.00
51 / 1 = 51.00
51.00 / 13 = 3.92
52 / 1 = 52.00
52.00 / 13 = 4.00
51 / 1 = 51.00
51.00 / 13 = 3.92
35.69
Rata-Rata Tertimbang Unsur
52.00 / 13 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
51.00 / 13 = 3.92
3.92 X (1/9)
3.92 X 0.111 = 0.44
52.00 / 13 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
51.00 / 13 = 3.92
3.92 X (1/9)
3.92 X 0.111 = 0.44
52.00 / 13 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
52.00 / 13 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
51.00 / 13 = 3.92
3.92 X (1/9)
3.92 X 0.111 = 0.44
52.00 / 13 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
51.00 / 13 = 3.92
3.92 X (1/9)
3.92 X 0.111 = 0.44
3.97
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
52
4.00
0.44
2
Prosedur
1
51
3.92
0.44
3
Waktu Pelayanan
1
52
4.00
0.44
4
Kesesuaian Biaya Pelayanan
1
51
3.92
0.44
5
Produk Spesifikasi Jenis Pelayanan
1
52
4.00
0.44
6
Kompetensi Pelaksana
1
52
4.00
0.44
7
Perilaku Pelaksana
1
51
3.92
0.44
8
Penanganan Pengaduan, Saran dan Masukan
1
52
4.00
0.44
9
Sarana Dan Prasarana
1
51
3.92
0.44
Indexs Survey Kepuasan Masyarakat 3.97 ( Sangat Baik )
Konversi 99.15
Mutu Pelayanan A (Sangat Baik)