Data Tabulasi Survey Kepuasan Masyarakat

KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA

Tahun 2024

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 3 4 4 4 4 35
3 4 4 4 4 4 4 4 4 4 36
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 4 4 4 4 4 4 36
8 4 4 4 4 4 4 4 4 4 36
9 4 4 4 4 4 4 4 4 4 36
10 4 4 4 4 4 4 4 4 4 36
11 4 4 4 4 3 4 4 4 4 35
12 3 3 2 3 3 2 3 2 3 24
13 4 3 4 3 4 4 4 4 4 34
14 4 4 4 4 4 4 4 4 4 36
Total
55
55
54
55
53
53
55
53
55
 488
Rata-Rata Pertanyaan
3.93
3.93
3.86
3.93
3.79
3.79
3.93
3.79
3.93
 34.88
Rata-Rata Unsur
55 / 1 = 55.00
55.00 / 14 = 3.93
55 / 1 = 55.00
55.00 / 14 = 3.93
54 / 1 = 54.00
54.00 / 14 = 3.86
55 / 1 = 55.00
55.00 / 14 = 3.93
53 / 1 = 53.00
53.00 / 14 = 3.79
53 / 1 = 53.00
53.00 / 14 = 3.79
55 / 1 = 55.00
55.00 / 14 = 3.93
53 / 1 = 53.00
53.00 / 14 = 3.79
55 / 1 = 55.00
55.00 / 14 = 3.93
34.86
Rata-Rata Tertimbang Unsur
55.00 / 14 = 3.93
3.93 X (1/9)
3.93 X 0.111 = 0.44
55.00 / 14 = 3.93
3.93 X (1/9)
3.93 X 0.111 = 0.44
54.00 / 14 = 3.86
3.86 X (1/9)
3.86 X 0.111 = 0.43
55.00 / 14 = 3.93
3.93 X (1/9)
3.93 X 0.111 = 0.44
53.00 / 14 = 3.79
3.79 X (1/9)
3.79 X 0.111 = 0.42
53.00 / 14 = 3.79
3.79 X (1/9)
3.79 X 0.111 = 0.42
55.00 / 14 = 3.93
3.93 X (1/9)
3.93 X 0.111 = 0.44
53.00 / 14 = 3.79
3.79 X (1/9)
3.79 X 0.111 = 0.42
55.00 / 14 = 3.93
3.93 X (1/9)
3.93 X 0.111 = 0.44
3.87
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
55
3.93
0.44
2
Prosedur
1
55
3.93
0.44
3
Waktu Pelayanan
1
54
3.86
0.43
4
Kesesuaian Biaya Pelayanan
1
55
3.93
0.44
5
Produk Spesifikasi Jenis Pelayanan
1
53
3.79
0.42
6
Kompetensi Pelaksana
1
53
3.79
0.42
7
Perilaku Pelaksana
1
55
3.93
0.44
8
Penanganan Pengaduan, Saran dan Masukan
1
53
3.79
0.42
9
Sarana Dan Prasarana
1
55
3.93
0.44
Indexs Survey Kepuasan Masyarakat 3.87 ( Sangat Baik )
Konversi 96.83
Mutu Pelayanan A (Sangat Baik)