Data Tabulasi Survey Kepuasan Masyarakat

KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA

Tahun 2024

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 3 4 4 4 4 35
3 4 4 4 4 4 4 4 4 4 36
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 4 4 4 4 4 4 36
8 4 4 4 4 4 4 4 4 4 36
9 4 4 4 4 4 4 4 4 4 36
10 4 4 4 4 4 4 4 4 4 36
11 4 4 4 4 3 4 4 4 4 35
12 3 3 2 3 3 2 3 2 3 24
13 4 4 4 4 4 3 4 3 4 34
14 4 4 4 4 4 4 4 4 4 36
15 4 4 4 4 4 4 4 4 4 36
16 4 4 4 4 4 4 4 4 4 36
17 4 4 4 4 4 4 4 4 4 36
18 4 4 3 4 4 3 3 4 4 33
19 4 4 3 4 4 4 4 4 4 35
20 4 4 4 4 4 4 4 4 4 36
21 4 4 3 3 3 3 4 3 4 31
22 4 4 4 4 4 4 4 4 3 35
Total
87
87
83
86
84
83
86
84
86
 766
Rata-Rata Pertanyaan
3.95
3.95
3.77
3.91
3.82
3.77
3.91
3.82
3.91
 34.81
Rata-Rata Unsur
87 / 1 = 87.00
87.00 / 22 = 3.95
87 / 1 = 87.00
87.00 / 22 = 3.95
83 / 1 = 83.00
83.00 / 22 = 3.77
86 / 1 = 86.00
86.00 / 22 = 3.91
84 / 1 = 84.00
84.00 / 22 = 3.82
83 / 1 = 83.00
83.00 / 22 = 3.77
86 / 1 = 86.00
86.00 / 22 = 3.91
84 / 1 = 84.00
84.00 / 22 = 3.82
86 / 1 = 86.00
86.00 / 22 = 3.91
34.82
Rata-Rata Tertimbang Unsur
87.00 / 22 = 3.95
3.95 X (1/9)
3.95 X 0.111 = 0.44
87.00 / 22 = 3.95
3.95 X (1/9)
3.95 X 0.111 = 0.44
83.00 / 22 = 3.77
3.77 X (1/9)
3.77 X 0.111 = 0.42
86.00 / 22 = 3.91
3.91 X (1/9)
3.91 X 0.111 = 0.43
84.00 / 22 = 3.82
3.82 X (1/9)
3.82 X 0.111 = 0.42
83.00 / 22 = 3.77
3.77 X (1/9)
3.77 X 0.111 = 0.42
86.00 / 22 = 3.91
3.91 X (1/9)
3.91 X 0.111 = 0.43
84.00 / 22 = 3.82
3.82 X (1/9)
3.82 X 0.111 = 0.42
86.00 / 22 = 3.91
3.91 X (1/9)
3.91 X 0.111 = 0.43
3.87
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
87
3.95
0.44
2
Prosedur
1
87
3.95
0.44
3
Waktu Pelayanan
1
83
3.77
0.42
4
Kesesuaian Biaya Pelayanan
1
86
3.91
0.43
5
Produk Spesifikasi Jenis Pelayanan
1
84
3.82
0.42
6
Kompetensi Pelaksana
1
83
3.77
0.42
7
Perilaku Pelaksana
1
86
3.91
0.43
8
Penanganan Pengaduan, Saran dan Masukan
1
84
3.82
0.42
9
Sarana Dan Prasarana
1
86
3.91
0.43
Indexs Survey Kepuasan Masyarakat 3.87 ( Sangat Baik )
Konversi 96.72
Mutu Pelayanan A (Sangat Baik)